Creatio vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in CRM: it has a visibility score of 7.1 versus 7 for Creatio, and ranks ahead in 50% of the answers that name both.
Choose Creatio if…
- AI answers describe it more positively (45% vs 34% positive)
- You need ISO/IEC 27001 coverage
- low-code process automation
- workflow automation combined with CRM
Choose Zendesk if…
- You want the brand AI engines rank higher (7.1 vs 7)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
- Industry leader in omnichannel customer support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Creatio | Zendesk |
|---|---|---|
| Visibility score | 7% | 7.1% |
| Change vs last week | down−1.5% | down−0.2% |
| Rank in CRM | #12 | #11 |
| Share of voice | 2.5% | 2.8% |
| Mentions this run | 12 | 13 |
| Positive in AI answers | 45% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Creatio −1.5pp · Zendesk −0.20000000000000018pp over 1 weekly runs.
Engine by engine
Zendesk leads on 2 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Creatio | Zendesk |
|---|---|---|---|
| What are the best CRM tools in 2026? | Perplexity | #10 | #11 |
| Which CRM vendors do analysts recommend? | ChatGPT | #6 | #13 |
| Which CRM vendors do analysts recommend? | AI Mode | #6 | #5 |
| Official website of the top CRM vendors | ChatGPT | #10 | #9 |
Features, pricing & fit
| Dimension | Creatio | Zendesk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | ISO/IEC 27001, SOC 2 Type II | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Support plans, Academy, Partner network | Help Center, Community, Partners |
| Founded | 2014 | 2007 |
| Headquarters | Boston, Massachusetts, USA | San Francisco, California, United States |
| Employees | 501–1,000 | 5,000+ |
| Funding | Series D (unconfirmed) · $268M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Mid-size and enterprise organizations, especially in financial services, wanting CRM with no-code workflow and AI agents | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Creatio
Pricing not available.
Zendesk
Pros and cons
Themes from the AI answers that mention each brand
Creatio
- low-code process automation
- workflow automation combined with CRM
- best for agile process-driven enterprises
- configurable workflows and process automation
- accessible composable pricing bundling workflow and CRM
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Creatio vs Zendesk”, https://slateindex.ai/compare/creatio-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.