CreatioAI CRM and workflow platform for people and AI agents
vs
SalesforceThe #1 AI CRM
Comparison · CRM · weekly run Nov 3
Creatio vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in CRM: it has a visibility score of 60 versus 7 for Creatio, and ranks ahead in 100% of the answers that name both.
Choose Creatio if…
- AI answers describe it more positively (45% vs 21% positive)
- You need ISO/IEC 27001 or SOC 2 Type II coverage
- low-code process automation
- workflow automation combined with CRM
Choose Salesforce if…
- You want the brand AI engines rank higher (60 vs 7)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Creatio | Salesforce |
|---|---|---|
| Visibility score | 7% | 60% |
| Change vs last week | down−1.5% | down−0.2% |
| Rank in CRM | #12 | #2 |
| Share of voice | 2.5% | 12.6% |
| Mentions this run | 12 | 57 |
| Positive in AI answers | 45% | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Creatio −1.5pp · Salesforce −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Salesforce leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CreatioSalesforce
Head to head in AI answers
8 engine answers name both brands
0Creatio ranked higher
8Salesforce ranked higher
| Prompt | Engine | Creatio | Salesforce |
|---|---|---|---|
| What are the best CRM tools in 2026? | Perplexity | #10 | #1 |
| Best CRM for enterprise | AI Mode | #6 | #1 |
| Which CRM has the best reviews? | Perplexity | #7 | #3 |
| Alternatives to the most popular CRM | Perplexity | #8 | #1 |
| Best CRM with AI features | Perplexity | #8 | #2 |
| Which CRM vendors do analysts recommend? | ChatGPT | #6 | #1 |
| Which CRM vendors do analysts recommend? | AI Mode | #6 | #1 |
| Official website of the top CRM vendors | ChatGPT | #10 | #1 |
Features, pricing & fit
| Dimension | Creatio | Salesforce |
|---|---|---|
| Deployment | Cloud | Cloud (SaaS) |
| Compliance | ISO/IEC 27001, SOC 2 Type II | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | Support plans, Academy, Partner network | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2014 | 1999 |
| Headquarters | Boston, Massachusetts, USA | San Francisco, California |
| Employees | 501–1,000 | 5,000+ |
| Funding | Series D (unconfirmed) · $268M raised | — |
| Best for | Mid-size and enterprise organizations, especially in financial services, wanting CRM with no-code workflow and AI agents | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Pros and cons
Themes from the AI answers that mention each brand
Creatio
- low-code process automation
- workflow automation combined with CRM
- best for agile process-driven enterprises
- configurable workflows and process automation
- accessible composable pricing bundling workflow and CRM
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Creatio vs Salesforce”, https://slateindex.ai/compare/creatio-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.