CrispThe AI customer support platform for every business
vs
ForethoughtThe Customer Service AI Platform for Modern Support Teams
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Forethought
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 0 for Forethought.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 0)
- You want a free plan to start
- You need more native integrations (100+ vs 70+)
- Flat tiers pricing suits your budget better than usage-based
Choose Forethought if…
- You need SOC 2 Type II or ISO 27001 or GDPR or CCPA coverage
- You prefer a larger, established vendor (51–200 employees)
- Usage-based pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Forethought |
|---|---|---|
| Visibility score | 22.9% | 0% |
| Change vs last week | down−1.4% | down−0.7% |
| Rank in Live Chat & AI Support | #7 | #43 |
| Share of voice | 6.6% | 0% |
| Mentions this run | 32 | 0 |
| Positive in AI answers | 57% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Forethought −0.7pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispForethought
Head to head in AI answers
0 engine answers name both brands
0Crisp ranked higher
0Forethought ranked higher
Features, pricing & fit
| Dimension | Crisp | Forethought |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $45 / mo | Contact sales |
| Free plan | Yes | No |
| Deployment | Hosted cloud software (SaaS) | Sits on top of existing helpdesks and CRMs, with Zendesk and Salesforce integrations. |
| Integrations | 100+ | 70+ |
| Compliance | — | SOC 2 Type II, ISO 27001, GDPR, CCPA |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Standard support, Advanced support, Ask the expert |
| Founded | 2015 | 2017 |
| Headquarters | Nantes, France | San Francisco, California, United States |
| Employees | 11–50 | 51–200 |
| Funding | Bootstrapped | Series D · $115M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Enterprise support teams that want AI agents to resolve tickets and help human agents. |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Forethought
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Forethought”, https://slateindex.ai/compare/crisp-vs-forethought, data of Nov 3, 2026. Licence: CC BY 4.0.