CrispThe AI customer support platform for every business
vs
PodiumThe AI Operating System with integrated AI employees that grow revenue without adding headcount
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Podium
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 0.3 for Podium.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 0.3)
- AI answers describe it more positively (57% vs 0% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose Podium if…
- You need more native integrations (200+ vs 100+)
- You need ISO 27k-qualified coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Podium |
|---|---|---|
| Visibility score | 22.9% | 0.3% |
| Change vs last week | down−1.4% | up+0.3% |
| Rank in Live Chat & AI Support | #7 | #37 |
| Share of voice | 6.6% | 0.3% |
| Mentions this run | 32 | 1 |
| Positive in AI answers | 57% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Podium +0.3pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispPodium
Head to head in AI answers
0 engine answers name both brands
0Crisp ranked higher
0Podium ranked higher
Features, pricing & fit
| Dimension | Crisp | Podium |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | — |
| Integrations | 100+ | 200+ |
| Compliance | — | ISO 27k-qualified |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Phone & Chat Support, Step-by-Step Onboarding, Resource Center, Customer Success managers |
| Founded | 2015 | 2014 |
| Headquarters | Nantes, France | Lehi, Utah |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Bootstrapped | Series D |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Local businesses such as auto dealerships, home services, aesthetics and wellness, and retail stores that need to answer leads quickly and fill their calendars. |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Podium
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Podium
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Podium”, https://slateindex.ai/compare/crisp-vs-podium, data of Nov 3, 2026. Licence: CC BY 4.0.