CrispThe AI customer support platform for every business
vs
PylonThe Agentic Support Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 1.9 for Pylon, and ranks ahead in 0% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 1.9)
- You want a free plan to start
- AI answers describe it more positively (57% vs 33% positive)
- Flat tiers pricing suits your budget better than per seat
Choose Pylon if…
- You need SOC 2 Type II or ISO/IEC 27001:2022 or GDPR or HIPAA coverage
- You prefer a larger, established vendor (51–200 employees)
- Per seat pricing suits your budget better than flat tiers
- Best for B2B SaaS with enterprise Slack/Teams-first support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Pylon |
|---|---|---|
| Visibility score | 22.9% | 1.9% |
| Change vs last week | down−1.4% | up+0.7% |
| Rank in Live Chat & AI Support | #7 | #22 |
| Share of voice | 6.6% | 0.4% |
| Mentions this run | 32 | 2 |
| Positive in AI answers | 57% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Pylon +0.7pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispPylon
Head to head in AI answers
2 engine answers name both brands
0Crisp ranked higher
2Pylon ranked higher
| Prompt | Engine | Crisp | Pylon |
|---|---|---|---|
| Top live chat tool options for B2B SaaS companies | AI Mode | #5 | #2 |
| Top live chat tool options for B2B SaaS companies | Perplexity | #8 | #3 |
Features, pricing & fit
| Dimension | Crisp | Pylon |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | $89 per seat / mo |
| Free plan | Yes | No |
| Deployment | Hosted cloud software (SaaS) | Cloud (AWS, US or EU hosting) |
| Integrations | 100+ | — |
| Compliance | — | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | 2015 | 2022 |
| Headquarters | Nantes, France | San Francisco, CA, United States |
| Employees | 11–50 | 51–200 |
| Funding | Bootstrapped | Series B · $51M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Pylon”, https://slateindex.ai/compare/crisp-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.