Crisp vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 17.5 for Salesforce, and ranks ahead in 40% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 17.5)
- AI answers describe it more positively (57% vs 21% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose Salesforce if…
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Salesforce |
|---|---|---|
| Visibility score | 22.9% | 17.5% |
| Change vs last week | down−1.4% | down−5.4% |
| Rank in Live Chat & AI Support | #7 | #9 |
| Share of voice | 6.6% | 4.4% |
| Mentions this run | 32 | 21 |
| Positive in AI answers | 57% | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Salesforce −5.5pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
5 engine answers name both brands
| Prompt | Engine | Crisp | Salesforce |
|---|---|---|---|
| How do I choose a live chat tool for a mid-market team? | ChatGPT | #6 | #7 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #10 |
| Top live chat tool options for B2B SaaS companies | ChatGPT | #6 | #2 |
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #8 | #3 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #7 | #6 |
Features, pricing & fit
| Dimension | Crisp | Salesforce |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | Cloud (SaaS) |
| Integrations | 100+ | — |
| Compliance | — | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2015 | 1999 |
| Headquarters | Nantes, France | San Francisco, California |
| Employees | 11–50 | 5,000+ |
| Funding | Bootstrapped | — |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
Crisp
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Salesforce”, https://slateindex.ai/compare/crisp-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.