CrispThe AI customer support platform for every business
vs
ServiceNowCloud platform with AI for enterprise IT, employee and customer workflows
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 2.1 for ServiceNow.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 2.1)
- AI answers describe it more positively (57% vs 36% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose ServiceNow if…
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | ServiceNow |
|---|---|---|
| Visibility score | 22.9% | 2.1% |
| Change vs last week | down−1.4% | New |
| Rank in Live Chat & AI Support | #7 | #21 |
| Share of voice | 6.6% | 0.4% |
| Mentions this run | 32 | 2 |
| Positive in AI answers | 57% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · ServiceNow +2.1pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispServiceNow
Head to head in AI answers
0 engine answers name both brands
0Crisp ranked higher
0ServiceNow ranked higher
Features, pricing & fit
| Dimension | Crisp | ServiceNow |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | Cloud |
| Integrations | 100+ | — |
| Compliance | — | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 2004 |
| Headquarters | Nantes, France | Santa Clara, CA |
| Employees | 11–50 | 5,000+ |
| Funding | Bootstrapped | IPO |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | — |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs ServiceNow”, https://slateindex.ai/compare/crisp-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.