CXoneContact Center
vs
HubSpotThe agentic customer platform to scale your business.
Comparison · Contact Center · weekly run Nov 3
CXone vs HubSpot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CXone is the stronger AI pick in Contact Center: it has a visibility score of 35.9 versus 14.1 for HubSpot, and ranks ahead in 17% of the answers that name both.
Choose CXone if…
- You want the brand AI engines rank higher (35.9 vs 14.1)
- AI answers describe it more positively (48% vs 35% positive)
- You need PCI DSS or ISO 27001 or SOC 2 or HITRUST or IRAP or FedRAMP Moderate or CPNI or GDPR or SOX or HIPAA or CSA STAR Level 1 coverage
- Comprehensive workforce engagement management and quality management suite
Choose HubSpot if…
- You need SOC 2 Type II or SOC 3 coverage
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | CXone | HubSpot |
|---|---|---|
| Visibility score | 35.9% | 14.1% |
| Change vs last week | down−0.8% | down−1.5% |
| Rank in Contact Center | #2 | #12 |
| Share of voice | 6.3% | 3.3% |
| Mentions this run | 37 | 19 |
| Positive in AI answers | 48% | 35% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
CXone −0.8000000000000043pp · HubSpot −1.5pp over 1 weekly runs.
Engine by engine
CXone leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CXoneHubSpot
Head to head in AI answers
6 engine answers name both brands
1CXone ranked higher
5HubSpot ranked higher
| Prompt | Engine | CXone | HubSpot |
|---|---|---|---|
| How do I choose a contact center platform for a mid-market team? | ChatGPT | #8 | #3 |
| What features matter most in a contact center platform? | ChatGPT | #7 | #3 |
| What should a contact center platform integrate with? | ChatGPT | #7 | #3 |
| Alternatives to the most popular contact center platform | AI Mode | #2 | #9 |
| Is 3CX a good contact center platform? | ChatGPT | #8 | #3 |
| Is 3CX a good contact center platform? | Perplexity | #9 | #4 |
Features, pricing & fit
| Dimension | CXone | HubSpot |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $7 per seat / mo |
| Free plan | — | Yes |
| Onboarding fee | — | $3,000 |
| Deployment | Cloud-native, multi-tenant SaaS on AWS | Cloud |
| Integrations | — | 2000+ |
| Compliance | PCI DSS, ISO 27001, SOC 2, HITRUST, IRAP, FedRAMP Moderate, CPNI, GDPR, SOX, HIPAA, CSA STAR Level 1 | SOC 2 Type II, SOC 3 |
| Support | — | Phone |
| Founded | — | 2006 |
| Headquarters | Ra'anana, Israel | Cambridge, Massachusetts, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | — | Corporate round |
| Best for | Enterprises in regulated industries that need compliance and recording | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. |
Plans side by side
CXone
Pricing not available.
HubSpot
Free$0month
Starter$7month per seat (promotional, new customers; $20/mo/seat standard)
Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)
Enterprise$3,600month, includes 5 Core Seats
Pros and cons
Themes from the AI answers that mention each brand
CXone
- Comprehensive workforce engagement management and quality management suite
- Strong analytics and omnichannel routing for large-scale deployments
- Recognised as a market leader with high analyst and customer ratings
- Recommended as a top enterprise contact center shortlist option
- Less suited for highly customized, large on-premise migrations
- May lack advanced depth for very large operations with complex needs
- Seat-based tiered pricing with enterprise contracts needed for discounts
- Higher starting prices than some alternatives, with advanced tiers costing more
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “CXone vs HubSpot”, https://slateindex.ai/compare/cxone-vs-hubspot, data of Nov 3, 2026. Licence: CC BY 4.0.