DialpadThe AI platform for customer experience
vs
RingoverAI-Powered Communications to Accelerate Your Growth
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Ringover
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 2.7 for Ringover.
Choose Dialpad if…
- You want the brand AI engines rank higher (14.5 vs 2.7)
- You want a lower entry price ($15 vs $19)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
Choose Ringover if…
- AI answers describe it more positively (86% vs 45% positive)
- You need PCI-DSS for service providers or HDS (health data hosting) or ISO 9001 or ISO 14001 or ISO 27001:2013 or ISO 50001 coverage
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Ringover |
|---|---|---|
| Visibility score | 14.5% | 2.7% |
| Change vs last week | up+4% | down−0.7% |
| Rank in Contact Center | #11 | #27 |
| Share of voice | 3.9% | 0.5% |
| Mentions this run | 22 | 3 |
| Positive in AI answers | 45% | 86% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Ringover −0.6999999999999997pp over 1 weekly runs.
Engine by engine
Dialpad leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadRingover
Head to head in AI answers
0 engine answers name both brands
0Dialpad ranked higher
0Ringover ranked higher
Features, pricing & fit
| Dimension | Dialpad | Ringover |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $19 per seat / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud-based | Cloud (SaaS) |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | PCI-DSS for service providers, HDS (health data hosting), ISO 9001, ISO 14001, ISO 27001:2013, ISO 50001 |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | Dedicated 24/7 support on Enterprise plan, Dedicated Customer Success Manager, Tailored onboarding and training, Priority support on Business AI plan |
| Founded | 2011 | 2005 |
| Headquarters | San Ramon, California | London, Barcelona and Atlanta |
| Employees | 1,001–5,000 | — |
| Funding | Series F | Funding round (€20M) · $32M raised |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Sales, recruitment and staffing, and customer support teams that rely on phone calls every day |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Ringover
Talk$19user/month (12-month commitment, min 3 users); $29 monthly
Business$49user/month (12-month commitment, min 3 users); $69 monthly
Unified$69user/month (12-month commitment, min 3 users); $89 monthly
EnterpriseCustomcustom pricing, minimum 50 users
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Ringover
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
- Among the strongest contact center platforms by current user reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Ringover”, https://slateindex.ai/compare/dialpad-vs-ringover, data of Nov 3, 2026. Licence: CC BY 4.0.