Dialpad alternatives: top competitors compared
Named alongside Dialpad
Genesys64% of Dialpad answersRingCentralBest forBusinesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform55% of Dialpad answersZendeskBest forSupport teams from startups to enterprises that need omnichannel ticketing with AI automation50% of Dialpad answersSalesforceBest forBusinesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform50% of Dialpad answers
Data from SlateIndex weekly runs
Dialpad has a visibility score of 14.5 in Contact Center, #11 of 48. AI answers that name Dialpad most often also name these 4.
What AI answers fault Dialpad for
Dedicated AI Contact Center pricing may require a sales conversation
Raised in 1 collected answer.
Exact annual commitment discount percentage not publicly specified
Raised in 1 collected answer.
Quick reference
| Alternative | Best for | Starting price | Visibility | Key differentiator |
|---|---|---|---|---|
| Genesys | — | — | 52.3% | — |
| RingCentral | Businesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform | $20 per seat / mo | 14.6% | Claims 99.999% availability on a single AI communications platform spanning phone, contact center and meetings |
| Zendesk | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | $19 per seat / mo | 49.3% | AI agents priced per automated resolution, built into a unified ticketing, messaging and voice platform |
| Salesforce | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | — | 46.2% | One unified platform combining CRM apps, data, and AI agents |
Alternative 1
Genesys vs Dialpad →Genesys
Genesys is ranked #1 in Contact Center.
Quick facts
- Pricing not available
- 52.3% visibility score · #1 in Contact Center
Key features
- Genesys Cloud CX — Cloud contact center platform covering digital, AI, workforce engagement, journey management and analytics.
- Agentic Virtual Agent — Virtual agent launched by Genesys in March 2026.
- Genesys Engage — Legacy on-premises contact center platform.
- Navigator — AI module; expected general availability between November 1, 2026 and January 31, 2027.
Genesys vs Dialpad
| Dimension | Genesys | Dialpad |
|---|---|---|
| Visibility score | 52.3% | 14.5% |
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No |
| Trial | — | 14-day free trial |
Pros
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
Cons
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
Alternative 2
RingCentral vs Dialpad →RingCentral
RingCentral suits businesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform.
Quick facts
- $20 per seat / mo · per seat
- 14.6% visibility score · #10 in Contact Center
- 500+ native integrations
Key features
- RingEX — Unified business phone, SMS, team chat and meetings app
- RingCX — AI-powered omnichannel contact center
- AI Receptionist (AIR) — AI agent that answers, routes and schedules calls around the clock
- AI Virtual Assistant (AVA) — AI call and meeting notes, summaries and translations
RingCentral vs Dialpad
| Dimension | RingCentral | Dialpad |
|---|---|---|
| Visibility score | 14.6% | 14.5% |
| Pricing model | Per seat | Per seat |
| Entry price | $20 per seat / mo | $15 per seat / mo |
| Free plan | No | No |
| Trial | — | 14-day free trial |
Pros
- Integrated cloud communications and contact center
- Robust stability backed by carrier redundancy
- Discounts for annual payment terms
- Free trial available
- Rated Exemplary by ISG in its 2026 assessment
Cons
- Limited advanced reporting and workforce management tools
Alternative 3
Zendesk vs Dialpad →Zendesk
Zendesk suits support teams from startups to enterprises that need omnichannel ticketing with AI automation.
Quick facts
- $19 per seat / mo · per seat
- 49.3% visibility score · #1 in Live Chat & AI Support
- 1800+ native integrations
Key features
- Customer Service — Omnichannel ticketing, messaging, live chat, voice and help center for resolving customer inquiries.
- Employee Service — Service management for internal requests, including IT service management.
- Contact Center — AI-powered contact center across voice and digital channels.
- AI agents — Autonomous agents that resolve issues on any channel, billed per automated resolution.
Zendesk vs Dialpad
| Dimension | Zendesk | Dialpad |
|---|---|---|
| Visibility score | 49.3% | 14.5% |
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $15 per seat / mo |
| Free plan | No | No |
| Trial | — | 14-day free trial |
Pros
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
Cons
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Alternative 4
Salesforce vs Dialpad →Salesforce
Salesforce suits businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform.
Quick facts
- Pricing not available
- 46.2% visibility score · #1 in Field Service Management
Key features
- Agentforce — Platform for building, deploying and running AI agents for customers and employees.
- Sales Cloud — Sales pipeline, forecasting and sales process management.
- Service Cloud — Customer support case management across channels.
- Marketing Cloud — Building and personalizing campaigns and customer journeys.
Salesforce vs Dialpad
| Dimension | Salesforce | Dialpad |
|---|---|---|
| Visibility score | 46.2% | 14.5% |
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No |
| Trial | — | 14-day free trial |
Pros
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
Cons
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
How to choose
Match the pricing model to your cost driver: headcount, usage or features.
| Platform | Pricing model | Starting price |
|---|---|---|
| Dialpad | Per seat | $15 per seat / mo |
| Genesys | — | — |
| RingCentral | Per seat | $20 per seat / mo |
| Zendesk | Per seat | $19 per seat / mo |
| Salesforce | — | — |
More alternatives
Ranked by how often AI answers name them alongside Dialpad in the latest weekly run.