DialpadThe AI platform for customer experience
vs
ZendeskAI-powered customer service platform
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Contact Center: it has a visibility score of 19.7 versus 14.5 for Dialpad, and ranks ahead in 55% of the answers that name both.
Choose Dialpad if…
- You want a lower entry price ($15 vs $19)
- AI answers describe it more positively (45% vs 34% positive)
- You need HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
Choose Zendesk if…
- You want the brand AI engines rank higher (19.7 vs 14.5)
- You need ISO 27701:2019 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
- Industry leader in omnichannel customer support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Zendesk |
|---|---|---|
| Visibility score | 14.5% | 19.7% |
| Change vs last week | up+4% | up+1.9% |
| Rank in Contact Center | #11 | #6 |
| Share of voice | 3.9% | 5.3% |
| Mentions this run | 22 | 31 |
| Positive in AI answers | 45% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Zendesk +1.8999999999999986pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadZendesk
Head to head in AI answers
11 engine answers name both brands
5Dialpad ranked higher
6Zendesk ranked higher
| Prompt | Engine | Dialpad | Zendesk |
|---|---|---|---|
| What should a contact center platform integrate with? | Perplexity | #12 | #5 |
| What are the best Contact Center tools in 2026? | ChatGPT | #10 | #16 |
| Best contact center platform for startups | AI Mode | #2 | #1 |
| Alternatives to the most popular contact center platform | AI Mode | #6 | #5 |
| Best contact center platform with AI features | AI Mode | #4 | #7 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #10 | #11 |
| Which contact center platform offers a free trial? | Perplexity | #2 | #1 |
| Which Contact Center tools offer annual discounts? | ChatGPT | #6 | #3 |
| Official website of the top contact center platform vendors | AI Mode | #6 | #9 |
| Official website of the top contact center platform vendors | Perplexity | #16 | #12 |
| Where can I sign up for a contact center platform? | ChatGPT | #1 | #6 |
Features, pricing & fit
| Dimension | Dialpad | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $19 per seat / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud-based | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | Help Center, Community, Partners |
| Founded | 2011 | 2007 |
| Headquarters | San Ramon, California | San Francisco, California, United States |
| Employees | 1,001–5,000 | 5,000+ |
| Funding | Series F | Take-private (Hellman & Friedman, Permira) |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Zendesk”, https://slateindex.ai/compare/dialpad-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.