Dialpad vs Genesys

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Genesys is the stronger AI pick in Contact Center: it has a visibility score of 52.3 versus 14.5 for Dialpad, and ranks ahead in 86% of the answers that name both.

Choose Dialpad if…

You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27017:2015 or ISO 27018:2019 coverage
Built-in AI tools such as real-time transcription, agent assist and coaching
Budget-friendly entry pricing for business calling and contact center plans
AI embedded as core infrastructure rather than an expensive add-on tier

Choose Genesys if…

You want the brand AI engines rank higher (52.3 vs 14.5)
AI answers describe it more positively (47% vs 45% positive)
You need a self-hosted or on-premises option
You need PCI DSS or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Dialpad	Genesys
Visibility score	14.5%	52.3%
Change vs last week	up+4%	down−2.3%
Rank in Contact Center	#11	#1
Share of voice	3.9%	8.9%
Mentions this run	22	52
Positive in AI answers	45%	47%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Dialpad +4pp · Genesys +30.099999999999998pp over 1 weekly runs.

Engine by engine

Genesys leads on 3 of 3 engines

ChatGPT

13.1%

59.6%

AI Mode

16.1%

51.3%

Perplexity

14.3%

45.9%

DialpadGenesys

Head to head in AI answers

14 engine answers name both brands

2Dialpad ranked higher

12Genesys ranked higher

Prompt	Engine	Dialpad	Genesys
What should a contact center platform integrate with?	Perplexity	#12	#8
What are the best Contact Center tools in 2026?	ChatGPT	#10	#2
What are the best Contact Center tools in 2026?	AI Mode	#5	#2
Best contact center platform for startups	ChatGPT	#3	#6
Compare the leading Contact Center platforms	AI Mode	#6	#1
Alternatives to the most popular contact center platform	AI Mode	#6	#1
Best contact center platform with AI features	AI Mode	#4	#2
Most affordable contact center platform that is still reliable	AI Mode	#5	#1
Which Contact Center vendors do analysts recommend?	Perplexity	#10	#3
Which contact center platform has transparent pricing?	Perplexity	#5	#1
Official website of the top contact center platform vendors	ChatGPT	#10	#2
Official website of the top contact center platform vendors	AI Mode	#6	#1

Features, pricing & fit

Dimension	Dialpad	Genesys
Pricing model	Per seat	—
Entry price	$15 per seat / mo	—
Free plan	No · 14-day trial	—
Deployment	Cloud-based	Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported.
Compliance	SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019	PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX
Support	24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com	—
Founded	2011	1990
Headquarters	San Ramon, California	Menlo Park, California
Employees	1,001–5,000	5,000+
Funding	Series F	Strategic investment led by Salesforce and ServiceNow · $2100M raised
Best for	Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform.	—