Dialpad
The AI platform for customer experience
#11 of 48 in Contact Center30,000 customers (per dialpad.com)45% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Dialpad ranks #11 of 48 in Contact Center with an AI visibility score of 14.5 (SlateIndex, Nov 3, 2026).
- Dialpad's visibility rose 4 points since the previous weekly run.
- Dialpad is most visible on Google AI Mode (16.1) and least on ChatGPT (13.1).
- AI engines name Dialpad in 14 of the 30 Contact Center buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Dialpad, with 12 citations.
About
Company details for Dialpad
Dialpad is a cloud platform that combines AI agents, a contact center, sales tools, and business calling, messaging, and meetings. Its Support product adds real-time AI coaching, quality management, and workforce management on higher tiers. Dialpad Sell provides outbound calling with AI coaching and CRM sync, and Dialpad Connect is a team communications app. It ranks #11 of 48 in Contact Center on SlateIndex and has a visibility score of 14.5 in the latest weekly run.
Founded in 2011 and headquartered in San Ramon, California, the company employs 1,001–5,000 people. Its differentiator: customer context from calls, messages, and business apps carries into AI agents and human handoffs on one platform.
- Website
- dialpad.com
- Categories
- Contact Center
- Company size
- 1,001–5,000 employees
- Headquarters
- San Ramon, California
- Founded
- 2011
- Company type
- Private, venture-backed
- Funding
- Series F
- Customers
- 30,000 · per dialpad.com/about-us
- Pricing
- $15 per seat / mo · per seat
- Free trial
- 14-day free trial
- Deployment
- Cloud-based
- Platforms
- Desktop, Laptop, iOS, Android, Tablet, Desk phone
- Compliance
- SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019
- Support
- 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com
Read from linkedin.com, dialpad.com, g2.com, forgeglobal.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Dialpad gained 4 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for Dialpad
AI mentions & citations
Recent answers that name Dialpad
Where can I sign up for a contact center platform?
Sign up for Dialpad
Where can I sign up for a contact center platform?
Dialpad : Great for quick self-service sign-ups and smaller teams.
Which contact center platform offers a free trial?
Best for AI capabilities: Dialpad — 14-day trial.
Best contact center platform for startups
Best for Rapid Setup & Built-in AI: Dialpad
Most affordable contact center platform that is still reliable
Choose Dialpad if the team mainly needs inexpensive business calling with basic routing.
Which contact center platform offers a free trial?
Dialpad AI Contact Center: 14-day free trial.
Best contact center platform for startups
Best contact center platform for startups
Products & features
What Dialpad sells
Dialpad Resolve
Agentic AI for voice and digital customer interactions, with prebuilt and custom AI agents.
Dialpad Support
Voice and digital contact center with real-time AI coaching, quality management, and workforce management.
Dialpad Sell
Outbound sales calling with real-time AI coaching, call transcription, and CRM integration.
Dialpad Connect
Business calling, meetings, and messaging app for teams.
Strengths engines cite
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
Target market & buyers
Organizations of all sizes, from small teams to enterprises, with contact center, sales, or customer communication needs.
Notable customers include Netflix, Uber, Nasdaq, RE/MAX, Motorola Solutions, Randstad, Hopper, Quora.
| Industry | Primary use case |
|---|---|
| Healthcare | Patient access and support, using AI agents, with HIPAA-ready tools (Hopper) |
| Legal | Reducing case processing latency and increasing attorney capacity with AI agents (Morgan & Morgan) |
| Financial services | Cutting resolution time with integration and analytics (Camino Financial) |
| Sports | Answering fan questions around the clock with an AI agent (Austin FC) |
| Staffing and recruiting | Live transcription to coach recruiters on candidate calls (PeopleShare) |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2011 | $3M |
| Series B | 2012 | $15M |
| Series C | 2015 | $35M |
| Series C | 2017 | $17M |
| Series D | 2018 | $50M |
| Series E | 2020 | $100M |
| Series F | 2021 | $170M |
| Series F | 2022 | $50M |
| Latest known round | Total raised |
|---|---|
| Series F | — |
Recent developments
- Oct 2026PartnershipPartner marketplace expansion
Dialpad announced an expansion of its partner marketplace.
- Sep 2026Company2026 Great Place To Work certification
Dialpad earned a 2026 Great Place To Work certification.
- Aug 2026PartnershipGlean partnership expansion
Dialpad announced an expansion of its Glean partnership.
- Jun 2026ProductReal-time customer intelligence for Google Workspace and Gemini Enterprise
Dialpad brought real-time customer intelligence to Google Workspace and Gemini Enterprise.
- Mar 2026ProductAgent Studio launch
Dialpad launched Agent Studio, its agentic AI platform, with no-code agent building and governance.
Competitive landscape
How Dialpad compares with its top three alternatives
Dialpad most often appears alongside Genesys, RingCentral, Zendesk in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Dialpad | 14.5% | 3.9% | up+4% | $15 / seat / mo |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| RingCentral | 14.6% | 4.7% | up+0.2% | $20 / seat / mo |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 45% · Neutral 39% · Mixed 16% of 38 engine answers that mention Dialpad
Praised for
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
Criticised for
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Pricing
Per seat pricing
Cite as: SlateIndex, “Dialpad AI visibility profile”, https://slateindex.ai/brand/dialpad, data of Nov 3, 2026. Licence: CC BY 4.0.