Dialpad pricing 2026: plans and costs
How AI answers describe Dialpad pricing
Best for AI capabilities: Dialpad — 14-day trial.
Compared to: Genesys · RingCentral · Zendesk
- Dialpad AI Contact Center: 14-day free trial.
- Dialpad: from about $15/user/month, though its dedicated AI Contact Center pricing may require a sales conversation.
Quick pricing summary
- Support Essentials: $89 user/month
- Support Advanced: $119 user/month
- Support Premium: $149 user/month
- Sell Essentials: $39 user/month
- Sell Advanced: $59 user/month
- Sell Premium: $79 user/month
- Connect Standard: $15 user/month
- Connect Pro: $25 user/month
- Connect Enterprise: Custom ()
- Resolve (Agentic AI): Custom (conversation-based)
- Worth noting: Prices shown in USD; page toggles monthly/annual without stating which the listed prices reflect. Annual plans give an unspecified discount. 14-day free trial stated for Connect. Prices may vary by region.
Plans
Support Essentials
$89 user/month
- Omnichannel routing (voice + digital)
- Power Dialer
- AI transcripts, recaps, PII redaction, sentiment
- CC Analytics, Advanced Routing, Screen Recording
- Reach Booster included — local presence dialing + voicemail drop
Support Advanced
$119 user/month
- Everything in Essentials
- Live Coach included — Real-time Assist, AI Assistant, Custom Moments
- Quality Management included — AI CSAT, Scorecards, Playbooks, Coaching Hub
Support Premium
$149 user/month
- Everything in Advanced
- Workforce Management included — forecasting, scheduling, adherence
- Admin and Reporting APIs
- Annual plans only
Sell Essentials
$39 user/month
- Unlimited domestic (US & CAN) minutes
- AI transcripts, recaps, PII redaction
- Coaching Teams
- 1-year recording & transcript retrieval
- Meetings Essential
Sell Advanced
$59 user/month
- Everything in Essentials
- Reach Booster included — local presence dialing + voicemail drop
- Live Coach included — Real-time Assist, AI Assistant, Custom Moments
- 24/7 phone support
Sell Premium
$79 user/month
- Everything in Advanced
- Quality Management included — AI CSAT, Scorecards, Playbooks, Coaching Hub
- Account Hub included (Coming soon)
- Admin and Reporting APIs
- Enterprise SLA
- Annual plans only
Connect Standard
$15 user/month
- HD calls and meetings
- Real-time transcripts and instant call summaries
Connect Pro
$25 user/month
- Everything in Standard
- Key CRM integrations
- 24/7 customer support
Connect Enterprise
Custom
- Everything in Pro
- SSO
- User access controls
- Unlimited office locations
- 99.9% uptime
Resolve (Agentic AI)
Custom conversation-based
- Voice & digital AI agents
- Conversation-based pricing via AI Agent Credits
- Billed only when AI retrieves information or executes an action
Dialpad pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Dialpad | $15 per seat / mo | No · 14-day trial | Per seat | — | |
| Genesys | — | — | — | — | Compare → |
| RingCentral | $20 per seat / mo | No | Per seat | Businesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Salesforce | — | — | — | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | Compare → |
List prices as published on www.dialpad.com/pricing/. Totals are worked examples, not quotes.