DialpadThe AI platform for customer experience
vs
RingCentralThe global leader in AI-powered customer engagement
Comparison · Contact Center · weekly run Nov 3
Dialpad vs RingCentral
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
RingCentral is the stronger AI pick in Contact Center: it has a visibility score of 14.6 versus 14.5 for Dialpad, and ranks ahead in 50% of the answers that name both.
Choose Dialpad if…
- You want a lower entry price ($15 vs $20)
- AI answers describe it more positively (45% vs 20% positive)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
Choose RingCentral if…
- You want the brand AI engines rank higher (14.6 vs 14.5)
- You need SOC 2 Type 2 or SOC 3 or ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or HIPAA or HITRUST or GDPR or ISO 22301 or VPAT coverage
- You prefer a larger, established vendor (5,000+ employees)
- Integrated cloud communications and contact center
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | RingCentral |
|---|---|---|
| Visibility score | 14.5% | 14.6% |
| Change vs last week | up+4% | up+0.2% |
| Rank in Contact Center | #11 | #10 |
| Share of voice | 3.9% | 4.7% |
| Mentions this run | 22 | 29 |
| Positive in AI answers | 45% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · RingCentral +0.1999999999999993pp over 1 weekly runs.
Engine by engine
RingCentral leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadRingCentral
Head to head in AI answers
12 engine answers name both brands
6Dialpad ranked higher
6RingCentral ranked higher
| Prompt | Engine | Dialpad | RingCentral |
|---|---|---|---|
| How do I choose a contact center platform for a mid-market team? | Perplexity | #8 | #4 |
| What should a contact center platform integrate with? | Perplexity | #12 | #9 |
| Best contact center platform for startups | Perplexity | #3 | #7 |
| Compare the leading Contact Center platforms | AI Mode | #6 | #7 |
| Most affordable contact center platform that is still reliable | AI Mode | #5 | #6 |
| Most affordable contact center platform that is still reliable | Perplexity | #2 | #6 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #10 | #9 |
| Which contact center platform offers a free trial? | ChatGPT | #2 | #5 |
| Which Contact Center tools offer annual discounts? | ChatGPT | #6 | #5 |
| Official website of the top contact center platform vendors | ChatGPT | #10 | #14 |
| Official website of the top contact center platform vendors | AI Mode | #6 | #4 |
| Official website of the top contact center platform vendors | Perplexity | #16 | #10 |
Features, pricing & fit
| Dimension | Dialpad | RingCentral |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $20 per seat / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud-based | Cloud-based |
| Integrations | — | 500+ |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | SOC 2 Type 2, SOC 3, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, HIPAA, HITRUST, GDPR, ISO 22301, VPAT |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | Talk to an expert by phone at (800) 574 5290, Contact us web form |
| Founded | 2011 | 1999 |
| Headquarters | San Ramon, California | Belmont, California, United States |
| Employees | 1,001–5,000 | 5,000+ |
| Funding | Series F | Post-IPO debt · $55M raised |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Businesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
RingCentral
Core$20user/month, paid annually ($30 monthly)
Advanced$25user/month, paid annually ($35 monthly)
Ultra$35user/month, paid annually ($45 monthly)
AI Customer Engagement BundleCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
RingCentral
- Integrated cloud communications and contact center
- Robust stability backed by carrier redundancy
- Discounts for annual payment terms
- Free trial available
- Rated Exemplary by ISG in its 2026 assessment
- Limited advanced reporting and workforce management tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs RingCentral”, https://slateindex.ai/compare/dialpad-vs-ringcentral, data of Nov 3, 2026. Licence: CC BY 4.0.