Drift vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1.5 for Drift, and ranks ahead in 0% of the answers that name both.
Choose Drift if…
- AI answers describe it more positively (20% vs 0% positive)
- You need SOC 2 Type 2 or ISO 27701 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Deeper real-time engagement features
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1.5)
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Drift | JivoChat |
|---|---|---|
| Visibility score | 1.5% | 2.9% |
| Change vs last week | up+0.8% | up+0.7% |
| Rank in Live Chat & AI Support | #27 | #18 |
| Share of voice | 0.5% | 0.9% |
| Mentions this run | 3 | 5 |
| Positive in AI answers | 20% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Drift +0.8pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
JivoChat leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Drift | JivoChat |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #7 | #9 |
Features, pricing & fit
| Dimension | Drift | JivoChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $28 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud (SaaS), hosted on AWS in the US | Website widget with desktop, mobile and browser apps |
| Integrations | — | 50+ |
| Compliance | SOC 2 Type 2, ISO 27701 | — |
| Founded | 2015 | 2012 |
| Headquarters | Atlanta, Georgia, US (parent Salesloft) | Vitória, Espírito Santo, Brazil |
| Employees | 1,001–5,000 | 51–200 |
| Best for | Teams still running Drift who need to migrate before the chat widget is retired on January 31, 2027 | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Drift
Pricing not available.
JivoChat
Pros and cons
Themes from the AI answers that mention each brand
Drift
- Deeper real-time engagement features
- Visitor tracking and proactive messaging triggers
- Strong fit for enterprise sales and ABM
- Included in strongest B2B SaaS shortlists
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Drift vs JivoChat”, https://slateindex.ai/compare/drift-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.