DriftWebsite chat that routes high-intent buyers to sales reps, being retired in 2027
vs
QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
Drift vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Qualified is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.3 versus 1.5 for Drift.
Choose Drift if…
- You need SOC 2 Type 2 or ISO 27701 coverage
- Deeper real-time engagement features
- Visitor tracking and proactive messaging triggers
- Strong fit for enterprise sales and ABM
Choose Qualified if…
- You want the brand AI engines rank higher (2.3 vs 1.5)
- AI answers describe it more positively (50% vs 20% positive)
- You need SOC 2 Type II coverage
- Highest user rating on G2 at 4.9/5
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Drift | Qualified |
|---|---|---|
| Visibility score | 1.5% | 2.3% |
| Change vs last week | up+0.8% | down−2% |
| Rank in Live Chat & AI Support | #27 | #20 |
| Share of voice | 0.5% | 0.4% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 20% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Drift +0.8pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Qualified leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DriftQualified
Head to head in AI answers
0 engine answers name both brands
0Drift ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Drift | Qualified |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Deployment | Cloud (SaaS), hosted on AWS in the US | — |
| Integrations | — | 20+ |
| Compliance | SOC 2 Type 2, ISO 27701 | SOC 2 Type II |
| Support | — | Dedicated support and success services, Qualified Representative contact |
| Founded | 2015 | — |
| Headquarters | Atlanta, Georgia, US (parent Salesloft) | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 1,001–5,000 | — |
| Funding | — | Series C · $163M raised |
| Best for | Teams still running Drift who need to migrate before the chat widget is retired on January 31, 2027 | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Drift
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Drift
- Deeper real-time engagement features
- Visitor tracking and proactive messaging triggers
- Strong fit for enterprise sales and ABM
- Included in strongest B2B SaaS shortlists
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Drift vs Qualified”, https://slateindex.ai/compare/drift-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.