eGainAI Knowledge Platform for CX and Customer Service Automation
vs
MakeAI automation you can visually build and orchestrate in real time.
Comparison · Knowledge Management · weekly run Nov 3
eGain vs Make
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Make is the stronger AI pick in Knowledge Management: it has a visibility score of 14.4 versus 2.5 for eGain.
Choose eGain if…
- You prefer a larger, established vendor (501–1,000 employees)
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
- Consistently recommended by analysts for knowledge management in customer-service environments
Choose Make if…
- You want the brand AI engines rank higher (14.4 vs 2.5)
- You need GDPR or SOC 2 Type II or SOC 3 or ISO 27001 coverage
- Free tier with 1,000 credits per month
- Transparent pricing with paid plans from $12/month
AI visibility side by side
Latest weekly run · Nov 3
| Metric | eGain | Make |
|---|---|---|
| Visibility score | 2.5% | 14.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #26 | #7 |
| Share of voice | 0.9% | 3.1% |
| Mentions this run | 5 | 17 |
| Positive in AI answers | — | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
eGain 0pp · Make 0pp over 0 weekly runs.
Engine by engine
Make leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
eGainMake
Head to head in AI answers
0 engine answers name both brands
0eGain ranked higher
0Make ranked higher
Features, pricing & fit
| Dimension | eGain | Make |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $0.5 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | — | Cloud, hosted on Amazon AWS |
| Integrations | — | 3500+ |
| Compliance | — | GDPR, SOC 2 Type II, SOC 3, ISO 27001 |
| Support | — | Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans |
| Founded | 1997 | 2012 |
| Headquarters | Sunnyvale, California, United States | Prague, Czech Republic |
| Employees | 501–1,000 | 201–500 |
| Funding | Conventional debt (Oak Hill, sources conflict) | — |
| Best for | Large enterprises and government organizations that run customer service and contact centers and need governed knowledge behind their AI. | Teams and organizations deploying AI and automation across the business, from a single department to company-wide. |
Plans side by side
eGain
eGain AI Knowledge Hub$25per user per month
eGain AI Agent$0.5per resolution, or $25 per user per month
Smart EvaluatorCustomrequest pricing
eGain Composer$0Free to build and test; production pricing follows products used
eGain Connectors$249per month
Make
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
eGain
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
- Consistently recommended by analysts for knowledge management in customer-service environments
- Included in vendor shortlists for competitive intelligence databases
Make
- Free tier with 1,000 credits per month
- Transparent pricing with paid plans from $12/month
- Visual, no-code automation between existing apps
- Integrations with more than 3,000 apps
- Built-in AI agents for business workflows
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “eGain vs Make”, https://slateindex.ai/compare/egain-vs-make, data of Nov 3, 2026. Licence: CC BY 4.0.