EngageBay vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 1.4 for EngageBay, and ranks ahead in 100% of the answers that name both.
Choose EngageBay if…
- AI answers describe it more positively (29% vs 26% positive)
- You need GDPR coverage
- Extreme affordability
- Transparent packaging
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 1.4)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
AI visibility side by side
Latest weekly run · Nov 3
| Metric | EngageBay | Freshworks |
|---|---|---|
| Visibility score | 1.4% | 18% |
| Change vs last week | down−0.4% | up+2.6% |
| Rank in CRM | #26 | #6 |
| Share of voice | 0.5% | 5.9% |
| Mentions this run | 2 | 28 |
| Positive in AI answers | 29% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
EngageBay −0.5pp · Freshworks +2.5999999999999996pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | EngageBay | Freshworks |
|---|---|---|---|
| Which CRM has transparent pricing? | AI Mode | #4 | #2 |
Features, pricing & fit
| Dimension | EngageBay | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $14.99 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud (SaaS) | Cloud |
| Integrations | 250+ | — |
| Compliance | GDPR | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Live chat, Email, Free onboarding sessions, Video tutorials | — |
| Founded | 2018 | 2010 |
| Headquarters | Wilmington, Delaware, United States | San Mateo, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Bootstrapped | IPO |
| Best for | Small businesses and startups that want marketing, sales and support in one low-cost tool | — |
Plans side by side
EngageBay
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
EngageBay
- Extreme affordability
- Transparent packaging
- All-in-one CRM with forms, lead scoring, and visual workflows
- Free plan supporting up to 15 users
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “EngageBay vs Freshworks”, https://slateindex.ai/compare/engagebay-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.