Freshworks vs Sobot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0.9 for Sobot, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0.9)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Sobot if…
- AI answers describe it more positively (100% vs 26% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
- High satisfaction for smaller, niche, or simpler widget deployments
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Sobot |
|---|---|---|
| Visibility score | 22.1% | 0.9% |
| Change vs last week | down−0.3% | down−0.9% |
| Rank in Live Chat & AI Support | #8 | #31 |
| Share of voice | 7.1% | 0.5% |
| Mentions this run | 34 | 3 |
| Positive in AI answers | 26% | 100% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Sobot −0.9pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Freshworks | Sobot |
|---|---|---|---|
| Best live chat tool for startups | Perplexity | #4 | #8 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #3 | #16 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #5 | #14 |
Features, pricing & fit
| Dimension | Freshworks | Sobot |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | $39 / mo |
| Free plan | — | No · 14-day trial |
| Onboarding fee | — | Included |
| Deployment | Cloud | SaaS, with private deployment available on the Custom plan |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO/IEC 27001, ISO/IEC 27701 |
| Support | — | Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Singapore |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | Series D |
| Best for | — | Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Sobot
- High satisfaction for smaller, niche, or simpler widget deployments
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Sobot”, https://slateindex.ai/compare/freshworks-vs-sobot, data of Nov 3, 2026. Licence: CC BY 4.0.