Sobot
The Agentic Customer Contact Platform
#31 of 44 in Live Chat & AI Support10,000 customers (per sobot.io)100% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Sobot ranks #31 of 44 in Live Chat & AI Support with an AI visibility score of 0.9 (SlateIndex, Nov 3, 2026).
- Sobot's visibility fell 0.9 points since the previous weekly run.
- Sobot is most visible on Perplexity (2.8) and least on Google AI Mode (0).
- AI engines name Sobot in 3 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- g2.com is the source AI engines cite most in answers about Sobot, with 4 citations.
About
Company details for Sobot
Sobot is an agentic customer contact platform for businesses that handle customer conversations across many channels. Its AI Agents resolve customer questions autonomously over messaging and voice, and its Nexus workspace gives human agents full customer context, a Copilot, and tools for live chat, voice, ticketing and WhatsApp. Human Experts configure, integrate and tune the AI, and human resolutions feed back into it. It ranks #31 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 0.9 in the latest weekly run.
Its differentiator: one platform that combines AI Agents, a shared human workspace and human Experts across every channel.
- Website
- sobot.io
- Categories
- Live Chat & AI Support
- Company size
- 201–500 employees
- Headquarters
- Singapore
- Company type
- Private, venture-backed
- Funding
- Series D
- Customers
- 10,000 · per sobot.io
- Pricing
- $39 / mo · flat tiers
- Free trial
- 14-day free trial
- Deployment
- SaaS, with private deployment available on the Custom plan
- Platforms
- Website, Mobile App, Phone, WeChat, Discord, Telegram, WhatsApp, Facebook, Instagram, LINE, TikTok
- Languages
- 18 supported
- Compliance
- ISO/IEC 27001, ISO/IEC 27701
- Support
- Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request
Read from linkedin.com, sobot.io, g2.com, dealstreetasia.com, tracxn.com, finance.yahoo.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Sobot lost 0.9 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for Sobot
AI mentions & citations
Recent answers that name Sobot
No mentions in the latest run.
Products & features
What Sobot sells
AI Agents
Autonomous AI agents that resolve customer conversations on messaging and voice channels, with Agent Studio for building and tuning them.
Nexus
AI-powered workspace for human agents with live chat, voice, ticketing and WhatsApp, full customer history and an embedded Copilot.
Experts
Human team that maps AI strategy, deploys and integrates agents, trains models and reports on ROI.
WhatsApp API
Official WhatsApp Business Solution Provider offering the WhatsApp Business API for customer engagement and support.
Strengths engines cite
- High satisfaction for smaller, niche, or simpler widget deployments
Target market & buyers
Large and medium-sized businesses, as well as startups and small businesses
Notable customers include Samsung, OPPO, Michael Kors, Renogy, Luckin Coffee, Transsion, Philips, Tineco.
| Industry | Primary use case |
|---|---|
| Retail & E-commerce | Product queries, recommendations, logistics queries, invoices and refunds across Shopify, Amazon and Walmart |
| Financial Services | Answering FAQs on interest rates and loan eligibility, account management and loan service |
| Gaming | 24/7 player support, version and membership reminders, and targeted marketing |
| Education | Admission and course queries, and schedule follow-up with students and parents |
| Enterprise Services | Self-service for common queries and an omnichannel inbox for sales, support and technical teams |
| Life Services | Booking management, lead filtering and routing to sales reps |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2014 | — |
| Series C | 2021 | — |
| Series D | 2022 | $100M |
| Latest known round | Total raised |
|---|---|
| Series D | — |
Recent developments
- Jan 2026CompanyG2 Winter 2026 placements
Sobot reported its placements in the G2 Winter 2026 reports.
- Sep 2025ProductUpdated AI test results and multi-faceted AI
Sobot released updated AI test results and described its generative and multi-faceted AI, comprising AI Agent, AI Copilot and AI Insight.
- Jun 2025ProductAI-First strategy announced
Sobot announced an AI-First strategy built around five AI pillars.
Competitive landscape
How Sobot compares with its top three alternatives
Sobot most often appears alongside Freshworks, Zendesk, Intercom in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Sobot | 0.9% | 0.5% | down−0.9% | $39 / mo |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
| LiveChat | 40.1% | 10.2% | up+1.3% | $19 / seat / mo |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 100% · Neutral 0% · Mixed 0% of 1 engine answers that mention Sobot
Praised for
- High satisfaction for smaller, niche, or simpler widget deployments
Criticised for
Pricing
Flat tiers pricing
Cite as: SlateIndex, “Sobot AI visibility profile”, https://slateindex.ai/brand/sobot, data of Nov 3, 2026. Licence: CC BY 4.0.