Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| CrispTop pick | #1 | #1 | #1 | |
| Tidio | #4 | #3 | #2 | |
| tawk.to | #6 | #7 | #4 | |
| Intercom | #2 | #2 | — | |
| HubSpot | #3 | — | #3 | |
| Freshworks | #5 | #4 | — | |
| LiveChat | — | #6 | #5 | |
| Zendesk | — | #5 | — | |
| Sobot | — | #8 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Crisp is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- Crisp — For most startups in 2026, I'd shortlist Crisp, Intercom, HubSpot, Tidio, and Freshchat.
- Intercom — For most startups in 2026, I'd shortlist Crisp, Intercom, HubSpot, Tidio, and Freshchat.
- HubSpot — For most startups in 2026, I'd shortlist Crisp, Intercom, HubSpot, Tidio, and Freshchat. ↑ 1 vs last week
- Tidio — For most startups in 2026, I'd shortlist Crisp, Intercom, HubSpot, Tidio, and Freshchat. ↓ 1 vs last week
- Freshworks — For most startups in 2026, I'd shortlist Crisp, Intercom, HubSpot, Tidio, and Freshchat.
- tawk.to
Dropped from this engine’s shortlist this week: Help Scout
Perplexity · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- Crisp — For most startups, Crisp is the best overall choice: it offers live chat, a shared inbox, basic knowledge-base features, and multichannel messaging, with a free plan for two seats and flat workspace pricing that avoids…
- Intercom — Choose Intercom if your startup is SaaS and needs in-app onboarding or AI support; choose Zendesk if you expect a high volume of structured support tickets. ↑ 1 vs last week
- Tidio ↑ 1 vs last week
- Freshworks ↓ 2 vs last week
- Zendesk — Choose Intercom if your startup is SaaS and needs in-app onboarding or AI support; choose Zendesk if you expect a high volume of structured support tickets.
- LiveChat New this week
- tawk.to ↓ 1 vs last week
Google AI Mode · run of Nov 3 · sentiment toward the top pick: ↑ Positive
Choosing the best live chat tool for a startup depends on whether you need a free/budget-friendly option , an AI-first conversational tool , or something that ties directly into your CRM. Top options tailored for early-stage and growing startups include:
- Crisp — Crisp: Best all-in-one shared inbox for startups .
- Tidio — Tidio: Best for live chat + AI chatbots on a budget . ↑ 1 vs last week
- HubSpot — HubSpot Live Chat: Best if you already use HubSpot CRM . ↓ 1 vs last week
- tawk.to — tawk.to: Best 100% free high-volume tool .
- LiveChat — LiveChat: Best for sales-focused or scaling teams .
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| intercom.com | Brand site · Intercom | 3 | ChatGPT |
| rankite.com | Web | 3 | ChatGPT, Perplexity |
| g2.com | Review site | 2 | ChatGPT, Perplexity |
| toolradar.com | Web | 2 | Perplexity |
| capterra.com | Review site | 1 | Google AI Mode |
| crisp.chat | Brand site · Crisp | 1 | ChatGPT |
| crm.org | Web | 1 | Perplexity |
| enjo.ai | Web | 1 | Google AI Mode |
| freshworks.com | Brand site · Freshworks | 1 | ChatGPT |
| hubspot.com | Brand site · HubSpot | 1 | ChatGPT |
| livechat.com | Brand site · LiveChat | 1 | Perplexity |
| sobot.io | Brand site · Sobot | 1 | Perplexity |
| sparrowdesk.com | Web | 1 | Perplexity |
| tawk.to | Brand site · tawk.to | 1 | ChatGPT |
| thrivedesk.com | Web | 1 | Perplexity |
| tidio.com | Brand site · Tidio | 1 | ChatGPT |