Freshworks vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 2.3 for Supportbench, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 2.3)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Supportbench if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Supportbench |
|---|---|---|
| Visibility score | 61.5% | 2.3% |
| Change vs last week | up+1.7% | New |
| Rank in Help Desk | #1 | #20 |
| Share of voice | 12.9% | 1.1% |
| Mentions this run | 65 | 6 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Freshworks | Supportbench |
|---|---|---|---|
| How do I choose a help desk platform for a mid-market team? | ChatGPT | #3 | #8 |
| Top help desk platform options for B2B SaaS companies | Perplexity | #7 | #12 |
| Compare the leading Help Desk platforms | ChatGPT | #2 | #9 |
| How much does a help desk platform cost per month? | Perplexity | #2 | #8 |
Features, pricing & fit
| Dimension | Freshworks | Supportbench |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $32 per seat / mo |
| Free plan | — | No |
| Onboarding fee | — | Included |
| Deployment | Cloud | Cloud-based |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II |
| Support | — | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | 2010 | 2015 |
| Headquarters | San Mateo, California, United States | Vancouver, British Columbia, Canada |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Seed |
| Best for | — | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
Freshworks
Pricing not available.
Supportbench
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Supportbench
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Supportbench”, https://slateindex.ai/compare/freshworks-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.