How much does a help desk platform cost per month?

A help desk platform typically costs $15–$100 per agent per month, depending on the features, number of support agents, and whether you need basic ticket management or a complete customer service solution. For a small or midsize business, a reasonable starting budget is $20–$60 per agent per month. Typical monthly pricing Here are examples of help desk platforms and their published prices as of November 2026. Platform Entry-level Mid-tier Advanced -------------------------------- Zendesk $19…

1. Zendesk — Prices are USD per agent/month, generally based on annual billing for Zendesk and Freshdesk. ↑ 2 vs last week
2. Freshworks — Prices are USD per agent/month, generally based on annual billing for Zendesk and Freshdesk.
3. HappyFox — HappyFox figures use monthly billing. New this week

Help desk platforms typically cost $15–$100 per agent/user per month. Basic plans may be free or start around $7–$20 per user, while advanced or enterprise plans can exceed $100 per seat. Examples:

1. Zoho — Zoho Desk: about $7–$20 per user/month; free plan available for small teams.
2. Freshworks — Freshdesk: about $19 per agent/month for the entry paid tier.
3. Zendesk — Zendesk: about $19 per agent/month for basic support, with suites starting around $55.
4. Help Scout — Help Scout: about $25 per user/month.
5. Intercom — Intercom: about $29 per seat/month, plus usage-based AI charges.

Help desk platforms typically cost between $𝟕 and$𝟏𝟓𝟎 per agent per month (billed annually), though pricing structures vary significantly depending on the tier, feature set, and whether you are charged by user seats or ticket volume.[](https://www.getmacha.com/blog/help-desk-software-pricing-compared) A breakdown mapping each specific tier and condition to its exact price range includes:

1. Help Scout — Free Tiers: $𝟎 per month — Available on select platforms (like Help Scout's permanent free plan) or limited trial configurations for small teams.[](https://www.getmacha.com/blog/help-desk-software-pricing-compared).
2. Zoho — Entry / Starter Tiers: $𝟕 to$𝟐𝟎 per agent per month — Basic ticketing, shared inbox, and knowledge base features (e.g., Zoho Desk Express, HubSpot Starter).[](https://www.getmacha.com/blog/help-desk-software-pricing-…
3. HubSpot — Entry / Starter Tiers: $𝟕 to$𝟐𝟎 per agent per month — Basic ticketing, shared inbox, and knowledge base features (e.g., Zoho Desk Express, HubSpot Starter).[](https://www.getmacha.com/blog/help-desk-software-pricing-…
4. Gorgias — Ticket-Volume Pricing: $𝟏𝟎 to$𝟑𝟔𝟎+ per month — Alternative models like Gorgias Pricing charge based on a monthly ticket allotment rather than per agent (e.g.,$1 0 for 50 50 5 0 tickets up to$3 6 0 for 2,0 0 0… ↑ 1 vs last week
5. Zendesk — AI Add-ons: $𝟎.𝟗𝟗 per resolution/outcome or $𝟓𝟎 per agent per month (such as Zendesk Copilot), which are typically billed separately on top of the base platform fee.[](https://www.getmacha.com/blog/help-desk-software-… New this week