Freshworks vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 2.2 for Tidio, and ranks ahead in 83% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 2.2)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Tidio if…
- AI answers describe it more positively (47% vs 26% positive)
- You need GDPR or CCPA or EU-US DPF coverage
- Best for small businesses and e-commerce
- Strong user ratings and review volume
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Tidio |
|---|---|---|
| Visibility score | 61.5% | 2.2% |
| Change vs last week | up+1.7% | down−1.7% |
| Rank in Help Desk | #1 | #21 |
| Share of voice | 12.9% | 1% |
| Mentions this run | 65 | 6 |
| Positive in AI answers | 26% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Tidio −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
6 engine answers name both brands
| Prompt | Engine | Freshworks | Tidio |
|---|---|---|---|
| What is the difference between a help desk platform and a live chat tool? | ChatGPT | #2 | #5 |
| Best help desk platform for enterprise | Perplexity | #4 | #8 |
| Alternatives to the most popular help desk platform | ChatGPT | #2 | #11 |
| Best help desk platform with AI features | Perplexity | #3 | #7 |
| Is there a free help desk platform for small teams? | Perplexity | #10 | #7 |
| Which Help Desk tools offer annual discounts? | Perplexity | #2 | #8 |
Features, pricing & fit
| Dimension | Freshworks | Tidio |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Free; paid from $24.17 / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Cloud |
| Integrations | — | 120+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | — | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2010 | 2013 |
| Headquarters | San Mateo, California, United States | San Francisco, California, United States |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Series B · $27M raised |
| Best for | — | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Freshworks
Pricing not available.
Tidio
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Tidio”, https://slateindex.ai/compare/freshworks-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.