FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
Comparison · Help Desk · weekly run Nov 3
Front vs Helply
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Front is the stronger AI pick in Help Desk: it has a visibility score of 6 versus 1 for Helply, and ranks ahead in 50% of the answers that name both.
Choose Front if…
- You want the brand AI engines rank higher (6 vs 1)
- You want a lower entry price ($25 vs $49)
- You need more native integrations (130+ vs 60+)
- AI answers describe it more positively (29% vs 0% positive)
Choose Helply if…
- You need GDPR coverage
- Usage-based pricing suits your budget better than per seat
- Budget-friendly alternative
- Native Salesforce integration
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Helply |
|---|---|---|
| Visibility score | 6% | 1% |
| Change vs last week | down−0.8% | no change0% |
| Rank in Help Desk | #11 | #28 |
| Share of voice | 2.2% | 0.4% |
| Mentions this run | 12 | 2 |
| Positive in AI answers | 29% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.7999999999999998pp · Helply 0pp over 1 weekly runs.
Engine by engine
Front leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontHelply
Head to head in AI answers
2 engine answers name both brands
1Front ranked higher
1Helply ranked higher
| Prompt | Engine | Front | Helply |
|---|---|---|---|
| Top help desk platform options for B2B SaaS companies | Perplexity | #5 | #11 |
| Alternatives to the most popular help desk platform | AI Mode | #8 | #4 |
Features, pricing & fit
| Dimension | Front | Helply |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $25 per seat / mo | $49 / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Cloud |
| Integrations | 130+ | 60+ |
| Compliance | SOC 2 Type II, ISO 27001 | SOC 2 Type II, GDPR |
| Support | Help Center, Academy, Community, Developer Portal | — |
| Founded | 2013 | 2025 |
| Headquarters | San Francisco, CA, United States | Newport, Rhode Island, United States |
| Employees | 501–1,000 | 11–50 |
| Funding | Series C · $204M raised | — |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Helply”, https://slateindex.ai/compare/front-vs-helply, data of Nov 3, 2026. Licence: CC BY 4.0.