FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
LiveChatLive chat software that grows sales
Comparison · Help Desk · weekly run Nov 3
Front vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Front is the stronger AI pick in Help Desk: it has a visibility score of 6 versus 1.4 for LiveChat.
Choose Front if…
- You want the brand AI engines rank higher (6 vs 1.4)
- You need SOC 2 Type II or ISO 27001 coverage
- You prefer a larger, established vendor (501–1,000 employees)
- Best for collaborative customer operations
Choose LiveChat if…
- You want a lower entry price ($19 vs $25)
- You need more native integrations (200+ vs 130+)
- AI answers describe it more positively (36% vs 29% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | LiveChat |
|---|---|---|
| Visibility score | 6% | 1.4% |
| Change vs last week | down−0.8% | New |
| Rank in Help Desk | #11 | #25 |
| Share of voice | 2.2% | 0.4% |
| Mentions this run | 12 | 2 |
| Positive in AI answers | 29% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.7999999999999998pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
Front leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontLiveChat
Head to head in AI answers
0 engine answers name both brands
0Front ranked higher
0LiveChat ranked higher
Features, pricing & fit
| Dimension | Front | LiveChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $19 per seat / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | 130+ | 200+ |
| Compliance | SOC 2 Type II, ISO 27001 | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | Help Center, Academy, Community, Developer Portal | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2013 | 2002 |
| Headquarters | San Francisco, CA, United States | Wrocław, Poland |
| Employees | 501–1,000 | 201–500 |
| Funding | Series C · $204M raised | Management buyout |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs LiveChat”, https://slateindex.ai/compare/front-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.