FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
ZohoCloud software suite for businesses
Comparison · Help Desk · weekly run Nov 3
Front vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Help Desk: it has a visibility score of 35.4 versus 6 for Front, and ranks ahead in 78% of the answers that name both.
Choose Front if…
- You need ISO 27001 coverage
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
Choose Zoho if…
- You want the brand AI engines rank higher (35.4 vs 6)
- AI answers describe it more positively (50% vs 29% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Zoho |
|---|---|---|
| Visibility score | 6% | 35.4% |
| Change vs last week | down−0.8% | up+0.6% |
| Rank in Help Desk | #11 | #3 |
| Share of voice | 2.2% | 8.5% |
| Mentions this run | 12 | 44 |
| Positive in AI answers | 29% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.7999999999999998pp · Zoho +0.6000000000000014pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontZoho
Head to head in AI answers
9 engine answers name both brands
2Front ranked higher
7Zoho ranked higher
| Prompt | Engine | Front | Zoho |
|---|---|---|---|
| How do companies resolve customer tickets without a dedicated tool? | ChatGPT | #7 | #6 |
| Top help desk platform options for B2B SaaS companies | ChatGPT | #7 | #9 |
| Top help desk platform options for B2B SaaS companies | Perplexity | #5 | #9 |
| Best help desk platform for startups | ChatGPT | #6 | #5 |
| Alternatives to the most popular help desk platform | ChatGPT | #9 | #3 |
| Alternatives to the most popular help desk platform | AI Mode | #8 | #6 |
| Which Help Desk tools offer annual discounts? | ChatGPT | #4 | #1 |
| Which Help Desk tools offer annual discounts? | Perplexity | #7 | #4 |
| Official website of the top help desk platform vendors | ChatGPT | #12 | #5 |
Features, pricing & fit
| Dimension | Front | Zoho |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Cloud (SaaS) |
| Integrations | 130+ | — |
| Compliance | SOC 2 Type II, ISO 27001 | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Help Center, Academy, Community, Developer Portal | — |
| Founded | 2013 | 1996 |
| Headquarters | San Francisco, CA, United States | Chennai, Tamil Nadu, India |
| Employees | 501–1,000 | 5,000+ |
| Funding | Series C · $204M raised | Bootstrapped |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Zoho”, https://slateindex.ai/compare/front-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.