GladlyCustomer experience AI built to engage, not deflect.
vs
LiveChatLive chat software that grows sales
Comparison · Help Desk · weekly run Nov 3
Gladly vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Help Desk: it has a visibility score of 1.4 versus 0.3 for Gladly.
Choose Gladly if…
- AI answers describe it more positively (75% vs 36% positive)
- You need SOC 2 Type II or PCI DSS or HIPAA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose LiveChat if…
- You want the brand AI engines rank higher (1.4 vs 0.3)
- You need SOC 2 Type 2 or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
- Reliable, high-performance real-time chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | LiveChat |
|---|---|---|
| Visibility score | 0.3% | 1.4% |
| Change vs last week | up+0.3% | New |
| Rank in Help Desk | #34 | #25 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 2 |
| Positive in AI answers | 75% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyLiveChat
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0LiveChat ranked higher
Features, pricing & fit
| Dimension | Gladly | LiveChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud (SaaS) | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | — | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2014 | 2002 |
| Headquarters | San Francisco, California, United States | Wrocław, Poland |
| Employees | 201–500 | 201–500 |
| Funding | Funding round led by AVP | Management buyout |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
Gladly
Pricing not available.
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs LiveChat”, https://slateindex.ai/compare/gladly-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.