Gladly vs ManageEngine ServiceDesk Plus
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ManageEngine ServiceDesk Plus is the stronger AI pick in Help Desk: it has a visibility score of 3.1 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 56% positive)
- You need PCI DSS or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose ManageEngine ServiceDesk Plus if…
- You want the brand AI engines rank higher (3.1 vs 0.3)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
- Comprehensive ITIL-compliant service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | ManageEngine ServiceDesk Plus |
|---|---|---|
| Visibility score | 0.3% | 3.1% |
| Change vs last week | up+0.3% | down−1.7% |
| Rank in Help Desk | #34 | #17 |
| Share of voice | 0.2% | 1.6% |
| Mentions this run | 1 | 8 |
| Positive in AI answers | 75% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · ManageEngine ServiceDesk Plus −1.6999999999999997pp over 1 weekly runs.
Engine by engine
ManageEngine ServiceDesk Plus leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gladly | ManageEngine ServiceDesk Plus |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #14 |
Features, pricing & fit
| Dimension | Gladly | ManageEngine ServiceDesk Plus |
|---|---|---|
| Deployment | Cloud (SaaS) | On-premises and cloud |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL |
| Founded | 2014 | — |
| Headquarters | San Francisco, California, United States | Del Valle, Texas, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Funding round led by AVP | — |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | — |
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs ManageEngine ServiceDesk Plus”, https://slateindex.ai/compare/gladly-vs-manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.