GladlyCustomer experience AI built to engage, not deflect.
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
Gladly vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gladly is the stronger AI pick in Help Desk: it has a visibility score of 0.3 versus 0.3 for osTicket.
Choose Gladly if…
- AI answers describe it more positively (75% vs 67% positive)
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose osTicket if…
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | osTicket |
|---|---|---|
| Visibility score | 0.3% | 0.3% |
| Change vs last week | up+0.3% | down−0.6% |
| Rank in Help Desk | #34 | #35 |
| Share of voice | 0.2% | 0.2% |
| Mentions this run | 1 | 1 |
| Positive in AI answers | 75% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
Gladly leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyosTicket
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0osTicket ranked higher
Features, pricing & fit
| Dimension | Gladly | osTicket |
|---|---|---|
| Deployment | Cloud (SaaS) | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | — |
| Support | — | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2014 | — |
| Headquarters | San Francisco, California, United States | Alexandria, Louisiana |
| Employees | 201–500 | — |
| Funding | Funding round led by AVP | — |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Small businesses wanting a free, customizable ticketing system they can host themselves |
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs osTicket”, https://slateindex.ai/compare/gladly-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.