GladlyCustomer experience AI built to engage, not deflect.
vs
ProProfs Help DeskAI Help Desk Software That Resolves Tickets 3x Faster
Comparison · Help Desk · weekly run Nov 3
Gladly vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ProProfs Help Desk is the stronger AI pick in Help Desk: it has a visibility score of 0.6 versus 0.3 for Gladly.
Choose Gladly if…
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Choose ProProfs Help Desk if…
- You want the brand AI engines rank higher (0.6 vs 0.3)
- free plan for one user
- unlimited tickets
- suitable for solo support operators
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | ProProfs Help Desk |
|---|---|---|
| Visibility score | 0.3% | 0.6% |
| Change vs last week | up+0.3% | New |
| Rank in Help Desk | #34 | #33 |
| Share of voice | 0.2% | 0.2% |
| Mentions this run | 1 | 1 |
| Positive in AI answers | 75% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
ProProfs Help Desk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyProProfs Help Desk
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0ProProfs Help Desk ranked higher
Features, pricing & fit
| Dimension | Gladly | ProProfs Help Desk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $29.99 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud (SaaS) | Cloud-hosted |
| Integrations | — | 40+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | — |
| Support | — | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Founded | 2014 | — |
| Headquarters | San Francisco, California, United States | Santa Monica, California |
| Employees | 201–500 | 201–500 |
| Funding | Funding round led by AVP | — |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
Gladly
Pricing not available.
ProProfs Help Desk
Free (Single User)$0single agent, forever free
Essentials$29.99/mo, 1 user, 1,000 tickets/month; $23.88 annually per user per month
Business$29.99/mo, 1 user, 6,000 tickets/month; $47.88 annually per user per month
Complete Elite$179.97/mo, 3 user seats, 15,000 tickets/month; $719.88 annually per user
Customer Delight Suite$499/mo, starts at; unlimited users, 60,000 tickets/month; $5,988 annually
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs ProProfs Help Desk”, https://slateindex.ai/compare/gladly-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.