Gladly vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
SolarWinds Service Desk is the stronger AI pick in Help Desk: it has a visibility score of 0.9 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- You need SOC 2 Type II or PCI DSS or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Choose SolarWinds Service Desk if…
- You want the brand AI engines rank higher (0.9 vs 0.3)
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 0.3% | 0.9% |
| Change vs last week | up+0.3% | New |
| Rank in Help Desk | #34 | #29 |
| Share of voice | 0.2% | 0.6% |
| Mentions this run | 1 | 3 |
| Positive in AI answers | 75% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
SolarWinds Service Desk leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gladly | SolarWinds Service Desk |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #16 |
Features, pricing & fit
| Dimension | Gladly | SolarWinds Service Desk |
|---|---|---|
| Deployment | Cloud (SaaS) | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Founded | 2014 | — |
| Headquarters | San Francisco, California, United States | Austin, Texas (parent SolarWinds) |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Funding round led by AVP | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Small teams seeking lightweight, good-value ITSM |
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs SolarWinds Service Desk”, https://slateindex.ai/compare/gladly-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.