GlassboxAI-powered customer intelligence insights for proactive, preventive and secure digital customer experiences.
vs
HeapBetter Insights. Faster.
Comparison · Web Analytics · weekly run Nov 2
Glassbox vs Heap
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Glassbox is the stronger AI pick in Web Analytics: it has a visibility score of 4.4 versus 3.3 for Heap.
Choose Glassbox if…
- You want the brand AI engines rank higher (4.4 vs 3.3)
- AI answers describe it more positively (83% vs 15% positive)
- You need ISO 42001 or CSA STAR Level 1 coverage
- Strong enterprise performer blending quantitative analytics with qualitative context
Choose Heap if…
- You need GDPR compliant or CCPA compliant or ISO 27018 coverage
- Automatic event capture (autocapture)
- Retroactive analysis without a predefined tracking plan
- Reduced manual instrumentation and faster implementation
AI visibility side by side
Latest weekly run · Nov 2
| Metric | Glassbox | Heap |
|---|---|---|
| Visibility score | 4.4% | 3.3% |
| Change vs last week | New | New |
| Rank in Web Analytics | #17 | #20 |
| Share of voice | 1.2% | 1.8% |
| Mentions this run | 6 | 9 |
| Positive in AI answers | 83% | 15% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Glassbox 0pp · Heap 0pp over 0 weekly runs.
Engine by engine
Glassbox leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GlassboxHeap
Head to head in AI answers
0 engine answers name both brands
0Glassbox ranked higher
0Heap ranked higher
Features, pricing & fit
| Dimension | Glassbox | Heap |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Single-tenant cloud on AWS or Microsoft Azure, and multi-tenant cloud. | Cloud-based; deployment starts by installing a free tracking snippet on the site |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701, ISO 42001, CSA STAR Level 1 | SOC 2 Type II, GDPR compliant, CCPA compliant, ISO 27001, ISO 27701, ISO 27017, ISO 27018 |
| Support | — | Email support, Standard support, Dedicated customer success manager (Premier), Heap Community |
| Founded | 2010 | — |
| Headquarters | London, United Kingdom | — |
| Employees | 201–500 | — |
| Funding | Minority investment from Poalim Equity · $70M raised | Series D · $205M raised |
| Best for | Highly regulated enterprises, such as financial services organisations, that need digital experience analytics with security and compliance. | Product and growth teams that want complete user behavior data without engineering-led event tagging |
Plans side by side
Glassbox
Pricing not available.
Heap
Free$0month, up to 10k monthly sessions
GrowthCustomestimate after installing snippet
ProCustomcustom session pricing
PremierCustomcustom session pricing
Pros and cons
Themes from the AI answers that mention each brand
Glassbox
- Strong enterprise performer blending quantitative analytics with qualitative context
- Analysts frequently recommend it for combining event data with session replays
- Exceptionally high user ratings, around 4.8 to 4.9 out of 5 on G2
- Deep customer journey mapping and session playback
- Highest review rating among established web analytics tools
Heap
- Automatic event capture (autocapture)
- Retroactive analysis without a predefined tracking plan
- Reduced manual instrumentation and faster implementation
- Links product analytics with UX and digital-experience analytics
- Free tier available
- Paid pricing largely quote-based, not published
- Free plan limited to about 10,000 monthly sessions
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Glassbox vs Heap”, https://slateindex.ai/compare/glassbox-vs-heap, data of Nov 2, 2026. Licence: CC BY 4.0.