Gorgias vs Help Scout
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Help Desk: it has a visibility score of 29.8 versus 4.7 for Gorgias, and ranks ahead in 89% of the answers that name both.
Choose Gorgias if…
- You need more native integrations (300+ vs 100+)
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
Choose Help Scout if…
- You want the brand AI engines rank higher (29.8 vs 4.7)
- AI answers describe it more positively (38% vs 28% positive)
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Help Scout |
|---|---|---|
| Visibility score | 4.7% | 29.8% |
| Change vs last week | no change0% | up+1.5% |
| Rank in Help Desk | #12 | #4 |
| Share of voice | 2.1% | 8.2% |
| Mentions this run | 11 | 42 |
| Positive in AI answers | 28% | 38% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Help Scout +1.6000000000000014pp over 1 weekly runs.
Engine by engine
Help Scout leads on 3 of 3 engines
Head to head in AI answers
9 engine answers name both brands
| Prompt | Engine | Gorgias | Help Scout |
|---|---|---|---|
| What are the best Help Desk tools in 2026? | ChatGPT | #8 | #7 |
| What are the best Help Desk tools in 2026? | Perplexity | #7 | #8 |
| Best help desk platform for startups | Perplexity | #6 | #1 |
| Compare the leading Help Desk platforms | Perplexity | #10 | #9 |
| Alternatives to the most popular help desk platform | ChatGPT | #8 | #5 |
| Alternatives to the most popular help desk platform | Perplexity | #8 | #4 |
| How much does a help desk platform cost per month? | AI Mode | #4 | #1 |
| Official website of the top help desk platform vendors | ChatGPT | #6 | #4 |
| Official website of the top help desk platform vendors | Perplexity | #13 | #9 |
Features, pricing & fit
| Dimension | Gorgias | Help Scout |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $25 per seat / mo |
| Free plan | — | Yes |
| Deployment | — | Cloud (hosted on AWS) |
| Integrations | 300+ | 100+ |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II, HIPAA |
| Support | — | Email, Dedicated onboarding specialist, Strategic account manager |
| Founded | 2015 | 2011 |
| Headquarters | San Francisco, CA, United States | Boston, MA, United States |
| Employees | 201–500 | 201–500 |
| Funding | Series C · $100M raised | Series B1 |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Small businesses, growing companies and non-profits that want simple, multichannel customer support |
Plans side by side
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Help Scout”, https://slateindex.ai/compare/gorgias-vs-help-scout, data of Nov 3, 2026. Licence: CC BY 4.0.