GorgiasThe conversational AI platform for ecommerce
vs
ProProfs Help DeskAI Help Desk Software That Resolves Tickets 3x Faster
Comparison · Help Desk · weekly run Nov 3
Gorgias vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 0.6 for ProProfs Help Desk.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 0.6)
- You need more native integrations (300+ vs 40+)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
Choose ProProfs Help Desk if…
- free plan for one user
- unlimited tickets
- suitable for solo support operators
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | ProProfs Help Desk |
|---|---|---|
| Visibility score | 4.7% | 0.6% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #12 | #33 |
| Share of voice | 2.1% | 0.2% |
| Mentions this run | 11 | 1 |
| Positive in AI answers | 28% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasProProfs Help Desk
Head to head in AI answers
0 engine answers name both brands
0Gorgias ranked higher
0ProProfs Help Desk ranked higher
Features, pricing & fit
| Dimension | Gorgias | ProProfs Help Desk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $29.99 per seat / mo |
| Free plan | — | Yes |
| Deployment | — | Cloud-hosted |
| Integrations | 300+ | 40+ |
| Compliance | SOC 2 Type II, HIPAA | — |
| Support | — | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Santa Monica, California |
| Employees | 201–500 | 201–500 |
| Funding | Series C · $100M raised | — |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
Gorgias
Pricing not available.
ProProfs Help Desk
Free (Single User)$0single agent, forever free
Essentials$29.99/mo, 1 user, 1,000 tickets/month; $23.88 annually per user per month
Business$29.99/mo, 1 user, 6,000 tickets/month; $47.88 annually per user per month
Complete Elite$179.97/mo, 3 user seats, 15,000 tickets/month; $719.88 annually per user
Customer Delight Suite$499/mo, starts at; unlimited users, 60,000 tickets/month; $5,988 annually
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs ProProfs Help Desk”, https://slateindex.ai/compare/gorgias-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.