Gorgias vs Sobot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0.9 for Sobot, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 0.9)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose Sobot if…
- AI answers describe it more positively (100% vs 28% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
- High satisfaction for smaller, niche, or simpler widget deployments
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Sobot |
|---|---|---|
| Visibility score | 5.3% | 0.9% |
| Change vs last week | down−0.6% | down−0.9% |
| Rank in Live Chat & AI Support | #13 | #31 |
| Share of voice | 1.7% | 0.5% |
| Mentions this run | 9 | 3 |
| Positive in AI answers | 28% | 100% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · Sobot −0.9pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | Sobot |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #10 | #16 |
Features, pricing & fit
| Dimension | Gorgias | Sobot |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | $39 / mo |
| Free plan | — | No · 14-day trial |
| Onboarding fee | — | Included |
| Deployment | — | SaaS, with private deployment available on the Custom plan |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | ISO/IEC 27001, ISO/IEC 27701 |
| Support | — | Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Singapore |
| Employees | 201–500 | 201–500 |
| Funding | Series C · $100M raised | Series D |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels |
Plans side by side
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Sobot
- High satisfaction for smaller, niche, or simpler widget deployments
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Sobot”, https://slateindex.ai/compare/gorgias-vs-sobot, data of Nov 3, 2026. Licence: CC BY 4.0.