Gorgias vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 0.9 for SolarWinds Service Desk, and ranks ahead in 50% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 0.9)
- You need SOC 2 Type II coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 4.7% | 0.9% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #12 | #29 |
| Share of voice | 2.1% | 0.6% |
| Mentions this run | 11 | 3 |
| Positive in AI answers | 28% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Gorgias | SolarWinds Service Desk |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #6 | #16 |
| Official website of the top help desk platform vendors | Perplexity | #13 | #11 |
Features, pricing & fit
| Dimension | Gorgias | SolarWinds Service Desk |
|---|---|---|
| Deployment | — | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Austin, Texas (parent SolarWinds) |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series C · $100M raised | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Small teams seeking lightweight, good-value ITSM |
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs SolarWinds Service Desk”, https://slateindex.ai/compare/gorgias-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.