Halo (HaloITSM)Intuitive ITSM Software, Delivered by Experts
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Halo (HaloITSM) vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 0 for Halo (HaloITSM).
Choose Halo (HaloITSM) if…
- You need FedRAMP coverage
- You prefer a larger, established vendor (201–500 employees)
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 0)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Halo (HaloITSM) | LiveAgent |
|---|---|---|
| Visibility score | 0% | 4.6% |
| Change vs last week | New | no change0% |
| Rank in Help Desk | #36 | #13 |
| Share of voice | 0% | 1.7% |
| Mentions this run | 0 | 9 |
| Positive in AI answers | — | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Halo (HaloITSM) 0pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Halo (HaloITSM)LiveAgent
Head to head in AI answers
0 engine answers name both brands
0Halo (HaloITSM) ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Halo (HaloITSM) | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | — | Cloud only |
| Integrations | — | 200+ |
| Compliance | FedRAMP | GDPR |
| Support | Training and consultancy services | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 1994 | 2004 |
| Headquarters | Stowmarket, England, United Kingdom | Bratislava, Slovakia |
| Employees | 201–500 | 51–200 |
| Funding | — | Bootstrapped |
| Best for | Enterprises that need an AI-driven, ITIL-compliant service desk. | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Halo (HaloITSM)
Pricing not available.
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Halo (HaloITSM)
Profile in progress.
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Halo (HaloITSM) vs LiveAgent”, https://slateindex.ai/compare/halo-haloitsm-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.