HappyFox vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HappyFox is the stronger AI pick in Help Desk: it has a visibility score of 4.1 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose HappyFox if…
- You want the brand AI engines rank higher (4.1 vs 1.9)
- You want a lower entry price ($1 vs $25)
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Choose Hiver if…
- AI answers describe it more positively (18% vs 11% positive)
- You need GDPR or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HappyFox | Hiver |
|---|---|---|
| Visibility score | 4.1% | 1.9% |
| Change vs last week | up+0.5% | up+0.9% |
| Rank in Help Desk | #15 | #22 |
| Share of voice | 1.5% | 0.8% |
| Mentions this run | 8 | 4 |
| Positive in AI answers | 11% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HappyFox +0.49999999999999956pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
HappyFox leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | HappyFox | Hiver |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #11 | #17 |
Features, pricing & fit
| Dimension | HappyFox | Hiver |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $1 per seat / mo | $25 per seat / mo |
| Free plan | No · 14-day trial | No · 7-day trial |
| Deployment | Cloud (SaaS) | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | SOC 2 Type II | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | Guided setup and training by HappyFox specialists, Free managed migration with annual Help Desk plans, Dedicated support for enterprise | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2012 | 2011 |
| Headquarters | Southlake, Texas, United States | San Jose, California, United States |
| Employees | 51–200 | 201–500 |
| Funding | Bootstrapped | Series B · $30M raised |
| Best for | Customer, IT, HR and operations support teams that want a configurable help desk with fast implementation. | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
HappyFox
Hiver
Pros and cons
Themes from the AI answers that mention each brand
HappyFox
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HappyFox vs Hiver”, https://slateindex.ai/compare/happyfox-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.