Help Scout vs Re:amaze
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.7 versus 0.6 for Re:amaze, and ranks ahead in 50% of the answers that name both.
Choose Help Scout if…
- You want the brand AI engines rank higher (4.7 vs 0.6)
- You want a free plan to start
- AI answers describe it more positively (38% vs 33% positive)
- You need SOC 2 Type II or HIPAA coverage
Choose Re:amaze if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Help Scout | Re:amaze |
|---|---|---|
| Visibility score | 4.7% | 0.6% |
| Change vs last week | up+2.1% | down−0.1% |
| Rank in Live Chat & AI Support | #14 | #36 |
| Share of voice | 2.2% | 0.4% |
| Mentions this run | 10 | 2 |
| Positive in AI answers | 38% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Help Scout +2.1pp · Re:amaze −0.09999999999999998pp over 1 weekly runs.
Engine by engine
Help Scout leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Help Scout | Re:amaze |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #8 | #9 |
| Official website of the top live chat tool vendors | ChatGPT | #14 | #13 |
Features, pricing & fit
| Dimension | Help Scout | Re:amaze |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $25 per seat / mo | $29 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Cloud (hosted on AWS) | Browser-based cloud service with no installation required |
| Integrations | 100+ | — |
| Compliance | SOC 2 Type II, HIPAA | — |
| Support | Email, Dedicated onboarding specialist, Strategic account manager | Email: support@reamaze.com, Help section on the website, Contact the support team via request form |
| Founded | 2011 | — |
| Headquarters | Boston, MA, United States | Tempe, AZ, US |
| Employees | 201–500 | 11–50 |
| Funding | Series B1 | Seed |
| Best for | Small businesses, growing companies and non-profits that want simple, multichannel customer support | eCommerce brands and online businesses, including small support teams |
Plans side by side
Re:amaze
Pros and cons
Themes from the AI answers that mention each brand
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
Re:amaze
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Help Scout vs Re:amaze”, https://slateindex.ai/compare/help-scout-vs-re-amaze, data of Nov 3, 2026. Licence: CC BY 4.0.