HelpCrunch vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0.3 for HelpCrunch.
Choose HelpCrunch if…
No clear advantage in the published data.
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0.3)
- AI answers describe it more positively (18% vs 0% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpCrunch | Hiver |
|---|---|---|
| Visibility score | 0.3% | 0.7% |
| Change vs last week | down−0.3% | up+0.7% |
| Rank in Live Chat & AI Support | #39 | #34 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 2 |
| Positive in AI answers | 0% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpCrunch −0.3pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Hiver leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | HelpCrunch | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | — | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | — | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | Support team | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2016 | 2011 |
| Headquarters | Wilmington, DE, United States | San Jose, California, United States |
| Employees | 11–50 | 201–500 |
| Funding | Seed · $1M raised | Series B · $30M raised |
| Best for | Businesses of all sizes, big and small, that want support, sales and marketing tools in one platform | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
HelpCrunch
Pricing not available.
Hiver
Pros and cons
Themes from the AI answers that mention each brand
HelpCrunch
Profile in progress.
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpCrunch vs Hiver”, https://slateindex.ai/compare/helpcrunch-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.