HelpCrunch vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 0.3 for HelpCrunch.
Choose HelpCrunch if…
No clear advantage in the published data.
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 0.3)
- AI answers describe it more positively (33% vs 0% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpCrunch | Smartsupp |
|---|---|---|
| Visibility score | 0.3% | 1.7% |
| Change vs last week | down−0.3% | down−0.1% |
| Rank in Live Chat & AI Support | #39 | #23 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 2 |
| Positive in AI answers | 0% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpCrunch −0.3pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | HelpCrunch | Smartsupp |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $17 / mo |
| Free plan | — | Yes |
| Deployment | — | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | — | WCAG 2.1 AA (chat box) |
| Support | Support team | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2016 | 2013 |
| Headquarters | Wilmington, DE, United States | Brno, Czech Republic |
| Employees | 11–50 | 11–50 |
| Funding | Seed · $1M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Businesses of all sizes, big and small, that want support, sales and marketing tools in one platform | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
HelpCrunch
Pricing not available.
Smartsupp
Pros and cons
Themes from the AI answers that mention each brand
HelpCrunch
Profile in progress.
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpCrunch vs Smartsupp”, https://slateindex.ai/compare/helpcrunch-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.