HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Help Desk · weekly run Nov 3
Helply vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Help Desk: it has a visibility score of 2.2 versus 1 for Helply, and ranks ahead in 0% of the answers that name both.
Choose Helply if…
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
Choose Tidio if…
- You want the brand AI engines rank higher (2.2 vs 1)
- You want a free plan to start
- You need more native integrations (120+ vs 60+)
- AI answers describe it more positively (47% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Tidio |
|---|---|---|
| Visibility score | 1% | 2.2% |
| Change vs last week | no change0% | down−1.7% |
| Rank in Help Desk | #28 | #21 |
| Share of voice | 0.4% | 1% |
| Mentions this run | 2 | 6 |
| Positive in AI answers | 0% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Tidio −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Tidio leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyTidio
Head to head in AI answers
1 engine answers name both brands
1Helply ranked higher
0Tidio ranked higher
| Prompt | Engine | Helply | Tidio |
|---|---|---|---|
| How much does Intercom cost? | Perplexity | #2 | #3 |
Features, pricing & fit
| Dimension | Helply | Tidio |
|---|---|---|
| Pricing model | Usage-based | Usage-based |
| Entry price | $49 / mo | Free; paid from $24.17 / mo |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud | Cloud |
| Integrations | 60+ | 120+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | — | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2025 | 2013 |
| Headquarters | Newport, Rhode Island, United States | San Francisco, California, United States |
| Employees | 11–50 | 51–200 |
| Funding | — | Series B · $27M raised |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Tidio”, https://slateindex.ai/compare/helply-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.