HelpSpot vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HelpSpot is the stronger AI pick in Help Desk: it has a visibility score of 4.4 versus 1.9 for Hiver, and ranks ahead in 0% of the answers that name both.
Choose HelpSpot if…
- You want the brand AI engines rank higher (4.4 vs 1.9)
- AI answers describe it more positively (50% vs 18% positive)
- You need a self-hosted or on-premises option
- Transparent, flat per-agent pricing with no hidden fees
Choose Hiver if…
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpSpot | Hiver |
|---|---|---|
| Visibility score | 4.4% | 1.9% |
| Change vs last week | down−0.1% | up+0.9% |
| Rank in Help Desk | #14 | #22 |
| Share of voice | 1.6% | 0.8% |
| Mentions this run | 10 | 4 |
| Positive in AI answers | 50% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpSpot −0.09999999999999964pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
HelpSpot leads on 1 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | HelpSpot | Hiver |
|---|---|---|---|
| Is there a free help desk platform for small teams? | Perplexity | #9 | #8 |
Features, pricing & fit
| Dimension | HelpSpot | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | Cloud (US or EU) or self-hosted | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | — | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | Email, Phone, Zoom, Free onboarding | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2004 | 2011 |
| Headquarters | Poughkeepsie, New York, United States | San Jose, California, United States |
| Employees | 1–10 | 201–500 |
| Funding | Bootstrapped | Series B · $30M raised |
| Best for | Internal IT, HR and facilities teams and customer support teams moving off shared inboxes, including those needing self-hosting. | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
HelpSpot
Pricing not available.
Hiver
Pros and cons
Themes from the AI answers that mention each brand
HelpSpot
- Transparent, flat per-agent pricing with no hidden fees
- Nonprofit and academic discount of 15%
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpSpot vs Hiver”, https://slateindex.ai/compare/helpspot-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.