Hiver vs Jira Service Management
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Jira Service Management is the stronger AI pick in Help Desk: it has a visibility score of 21.4 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
Choose Jira Service Management if…
- You want the brand AI engines rank higher (21.4 vs 1.9)
- AI answers describe it more positively (48% vs 18% positive)
- You need SOC 2 or PCI DSS or ISO/IEC 27001 or ISO/IEC 27018 or FedRAMP coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Jira Service Management |
|---|---|---|
| Visibility score | 1.9% | 21.4% |
| Change vs last week | up+0.9% | up+0.4% |
| Rank in Help Desk | #22 | #8 |
| Share of voice | 0.8% | 7.2% |
| Mentions this run | 4 | 37 |
| Positive in AI answers | 18% | 48% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Jira Service Management +0.29999999999999716pp over 1 weekly runs.
Engine by engine
Jira Service Management leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Hiver | Jira Service Management |
|---|---|---|---|
| Is there a free help desk platform for small teams? | Perplexity | #8 | #3 |
| Official website of the top help desk platform vendors | ChatGPT | #17 | #9 |
Features, pricing & fit
| Dimension | Hiver | Jira Service Management |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud; Data Center sales ended March 2026; Atlassian Government Cloud for government customers |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, FedRAMP |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | 2020 |
| Headquarters | San Jose, California, United States | Sydney, Australia |
| Employees | 201–500 | 5,000+ |
| Funding | Series B · $30M raised | — |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | IT and service teams already using Jira and Confluence who need an internal service desk |
Plans side by side
Hiver
Jira Service Management
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Jira Service Management
- Built for engineering, DevOps and development-heavy teams
- Well suited to internal IT support and service desks
- Free for up to 3 agents with SLAs and escalation features
- Connects support tickets with software development and Atlassian tools
- Paid per-agent pricing applies after the free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Jira Service Management”, https://slateindex.ai/compare/hiver-vs-jira-service-management, data of Nov 3, 2026. Licence: CC BY 4.0.