HiverThe agentic omnichannel customer service platform built for complex support.

PlainThe AI support stack built for B2B

Comparison · Help Desk · weekly run Nov 3

Hiver vs Plain

Which one do AI engines recommend, and how do they differ on price, fit and features?

Track both brands

The short answer

Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 1.5 for Plain.

Choose Hiver if…

You want the brand AI engines rank higher (1.9 vs 1.5)
You want a lower entry price ($25 vs $45)
You need ISO 27001 or CCPA coverage
You prefer a larger, established vendor (201–500 employees)

Choose Plain if…

AI answers describe it more positively (20% vs 18% positive)
Recommended in B2B SaaS support shortlists
Strong fit for modern, Slack-connected developer-centric support
Suited to B2B teams depending on customer interaction style

AI visibility side by side

Latest weekly run · Nov 3

Metric	Hiver	Plain
Visibility score	1.9%	1.5%
Change vs last week	up+0.9%	down−0.8%
Rank in Help Desk	#22	#24
Share of voice	0.8%	0.4%
Mentions this run	4	2
Positive in AI answers	18%	20%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Hiver +0.9999999999999999pp · Plain −0.7999999999999998pp over 1 weekly runs.

Engine by engine

Hiver leads on 2 of 3 engines

ChatGPT

0.9%

1.3%

AI Mode

1.1%

Perplexity

3.5%

3.1%

HiverPlain

Head to head in AI answers

0 engine answers name both brands

0Hiver ranked higher

0Plain ranked higher

Features, pricing & fit

Dimension	Hiver	Plain
Pricing model	Per seat	Per seat
Entry price	$25 per seat / mo	$45 per seat / mo
Free plan	No · 7-day trial	No · 7-day trial
Deployment	Cloud (SaaS); runs inside Gmail or as a standalone web application	Cloud (AWS eu-west-2, London)
Integrations	1000+	—
Compliance	GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA	SOC 2 Type II, HIPAA, GDPR
Support	24/7 email support, 24/7 chat support, Free data migration	Help Center, Dedicated customer success manager (Frontier), White glove onboarding (Frontier), Community
Founded	2011	2020
Headquarters	San Jose, California, United States	London, United Kingdom
Employees	201–500	11–50
Funding	Series B · $30M raised	Series A · $21M raised
Best for	Support teams handling complex, cross-team requests, including teams that work from Gmail	Fast-growing B2B and developer-tools companies that support customers in Slack, Teams, Discord and email

Plans side by side

Hiver

Growth$25user/month (billed annually; $35 monthly)

Pro$55user/month (billed annually; $65 monthly)

Elite$85user/month (billed annually; $95 monthly)

Hiver pricing

Plain

Foundation$45user/month, billed annually

Horizon$99user/month, billed annually

FrontierCustomcustom, billed annually

Plain pricing

Pros and cons

Themes from the AI answers that mention each brand

Hiver

Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform
Described as a unique tool