HiverThe agentic omnichannel customer service platform built for complex support.
vs
PodiumThe AI Operating System with integrated AI employees that grow revenue without adding headcount
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Podium
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0.3 for Podium.
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0.3)
- You need more native integrations (1000+ vs 200+)
- AI answers describe it more positively (18% vs 0% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
Choose Podium if…
- You need ISO 27k-qualified coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Podium |
|---|---|---|
| Visibility score | 0.7% | 0.3% |
| Change vs last week | up+0.7% | up+0.3% |
| Rank in Live Chat & AI Support | #34 | #37 |
| Share of voice | 0.4% | 0.3% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 18% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Podium +0.3pp over 1 weekly runs.
Engine by engine
Hiver leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverPodium
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Podium ranked higher
Features, pricing & fit
| Dimension | Hiver | Podium |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | — |
| Integrations | 1000+ | 200+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO 27k-qualified |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Phone & Chat Support, Step-by-Step Onboarding, Resource Center, Customer Success managers |
| Founded | 2011 | 2014 |
| Headquarters | San Jose, California, United States | Lehi, Utah |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series B · $30M raised | Series D |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Local businesses such as auto dealerships, home services, aesthetics and wellness, and retail stores that need to answer leads quickly and fill their calendars. |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Podium
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Podium
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Podium”, https://slateindex.ai/compare/hiver-vs-podium, data of Nov 3, 2026. Licence: CC BY 4.0.