HiverThe agentic omnichannel customer service platform built for complex support.
vs
PylonThe Agentic Support Platform
Comparison · Help Desk · weekly run Nov 3
Hiver vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Pylon is the stronger AI pick in Help Desk: it has a visibility score of 2.7 versus 1.9 for Hiver.
Choose Hiver if…
- You want a lower entry price ($25 vs $89)
- You need ISO 27001 or CCPA coverage
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
Choose Pylon if…
- You want the brand AI engines rank higher (2.7 vs 1.9)
- AI answers describe it more positively (33% vs 18% positive)
- You need ISO/IEC 27001:2022 coverage
- Best for B2B SaaS with enterprise Slack/Teams-first support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Pylon |
|---|---|---|
| Visibility score | 1.9% | 2.7% |
| Change vs last week | up+0.9% | down−0.9% |
| Rank in Help Desk | #22 | #18 |
| Share of voice | 0.8% | 0.8% |
| Mentions this run | 4 | 4 |
| Positive in AI answers | 18% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Pylon −0.8999999999999999pp over 1 weekly runs.
Engine by engine
Pylon leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverPylon
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Pylon ranked higher
Features, pricing & fit
| Dimension | Hiver | Pylon |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $89 per seat / mo |
| Free plan | No · 7-day trial | No |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud (AWS, US or EU hosting) |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | 2011 | 2022 |
| Headquarters | San Jose, California, United States | San Francisco, CA, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series B · $30M raised | Series B · $51M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Pylon”, https://slateindex.ai/compare/hiver-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.