Hiver vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in Help Desk: it has a visibility score of 22.9 versus 1.9 for Hiver, and ranks ahead in 50% of the answers that name both.
Choose Hiver if…
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
Choose Salesforce if…
- You want the brand AI engines rank higher (22.9 vs 1.9)
- AI answers describe it more positively (21% vs 18% positive)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Salesforce |
|---|---|---|
| Visibility score | 1.9% | 22.9% |
| Change vs last week | up+0.9% | down−0.6% |
| Rank in Help Desk | #22 | #7 |
| Share of voice | 0.8% | 6.6% |
| Mentions this run | 4 | 34 |
| Positive in AI answers | 18% | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Salesforce −0.6000000000000014pp over 1 weekly runs.
Engine by engine
Salesforce leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Hiver | Salesforce |
|---|---|---|---|
| How do companies resolve customer tickets without a dedicated tool? | Perplexity | #3 | #5 |
| Official website of the top help desk platform vendors | ChatGPT | #17 | #8 |
Features, pricing & fit
| Dimension | Hiver | Salesforce |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud (SaaS) |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2011 | 1999 |
| Headquarters | San Jose, California, United States | San Francisco, California |
| Employees | 201–500 | 5,000+ |
| Funding | Series B · $30M raised | — |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
Hiver
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Salesforce”, https://slateindex.ai/compare/hiver-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.